Review of Potomac Falls Health & Rehab Center

I spent 5 months in this facility, and it was one of the most miserable times in my life. On the plus side, I liked the food service, enjoyed the court yard, which was attractive, and found the physical therapy to be adequate. On the negative side, the lack of proper care provided by the CNA and nursing was alarming. I would have to lie for hours in my soiled diapers, and calls for help were repeatedly ignored. One particular CNA was downright vicious towards me; he deliberately withheld empty urinal bottles from me, even though I would beg him for the bottles so that I could relieve myself. He would come into my room at night to flip on the blindingly bright, overhead fluorescent light and walk out again, just to be cruel. Repeated complaints to the staff about the cruel treatment were ignored. Money was stolen from my room, and a package I ordered was "lost", and I received no compensation. Before entrusting your loved ones, or yourself, in this facility, I would definitely think twice.