User Submitted Reviews

Bel Air at Teravista Round Rock, Texas 78665

I have been a rehab patient in Bel Aire at Tera Vißta for about 3 months. My first complaint is with staffing, there is never enough and at night only 1 nurse and 1 aid. Also, there is a lot of turn over among the staff and that has much to do with the inconsistency of care. My medications are almost always late and they have often ran out of my pain meds on the weekend. And the pharmacy is in Houston.

The management keeps saying the conditions will be improved soon and, not surprisingly, I see nothing getting better. My requests to talk with doctor or a P. A. regarding my meds or general care concerns go mostly unanswered.

There are a few bright spots, a few of the staff are very concerned and caring

and the facility is warm and welcoming.but overall I would not recommend.

Bel Air at Teravista Round Rock, Texas 78665

When you first interview the people at Bel Air and view the grounds, it is very nice. Everything you would want your loved one to be in. You are promised your loved one will be taken care of promptly, professionally and gently.

My loved one was admitted because of a stroke, he was confined to a bed because of it. He was not able to get up to use the bathroom and when he needed to use the urinal, he was not aware the door was wide open to the public. Nurses do not close the door upon entering or leaving, He ws exposed to all the traffic in the hallway.

Staff would sometimes take as much as 50 minutes to answer his call button, then would ask, "now what do you want?" They did not empty or clean the urinal and because of it, he would have accidents trying to use it while in bed. Linens and cloting would have to be changed. Needless to say, I washed and emptied the urinal daily.

The door leading to the courtyard had a once inch gap under it, crickets, spiders and bug would come in on a daily basis. I had to take care of the situation myself by taping the bottom of the door.

Staff from the floor also serve the food in the dining hall using the same scrubs they used on the floors. They did not use aprons or gloves and I never saw them wash their hands or disinfect their hands in anyway before serving the patients.

If I had to put my loved one in a nursing facility again, I would not choose Bel Air, that is why I give it a one star and if there was a minus with that, I would put that.

Bel Air at Teravista Round Rock, Texas 78665

One word: HORRIBLE.

They've spent a ton of money on a beautiful facility, but they are horribly understaffed. The nurses are rude and don't bother responding to the people in their ward. Just some of the problems: They don't always bring meals as they "forget". Medicine delivery is very, very late and often forgotten. The nurse came in the evening to deliver the morning meds. She was the ONLY nurse on staff that could deliver meds and there are about 75 patients. Even if it only takes 10 minutes per patient, that's a full day's work. Diet restrictions are not followed. They brought in food that would induce severe allergic reaction. When asked for help to use the bathroom, they provided a bedpan.

The response has been that they are too busy. They knew full well the needs as orders were sent a week ahead of time and they assured us they had a "5-minute policy" for responding to patients pressing the help button. It's more like an hour and five minutes, if they come at all. Some people's notification lamps stayed on ALL NIGHT with no response from the staff.

That staff didn't bother to read any of the documentation they were given from the referring hospital. This goes far beyond incompetence and is abuse.

If you care about the person you are putting in rehab and/or long-term nursing, avoid this place. It isn't a question of "if", it's a question of "when" someone files a lawsuit for abuse. That is if reports to medicare don't get them first.

Cottonwood Creek Nursing and Rehabilitation Center Cedar Park, Texas 78613

there is no voicemail at this facility. To speak with the business office means a trip over to the facility rather than a telephone call. I was billed $1000 for non specified treatment/care . My insurance company told me all invoices had been paid for. How cheesy is this? None of my calls were returned.

While a patient, a nurse roughly ripped open my sutures causing me considerable pain.

I would not recommend this place.

Cottonwood Creek Nursing and Rehabilitation Center Cedar Park, Texas 78613

lack of comunication with family, dont answer phone so u cant get ahold of anyone, not enough staff to properly care for residents, overall neglectful, does not provide proper medical care, most employees have very bad attitudes tend to mistreat patients when they need something, i would NEVER suggest antone sending a loved one there

Cottonwood Creek Nursing and Rehabilitation Center Cedar Park, Texas 78613

They never answer the phone, they hang up and make it ring busy after you wait 20-30 rings

The Wesleyan at Scenic Georgetown, Texas 78626

Wesleyan at Scenic is a breath of fresh air! I have been to many nursing homes over the past few years, mostly because of friends and some family getting older and reside there. I have had two friends at the Wesleyan at Scenic over this past year and I was extremely impressed with the nursing staff, housekeeping, beauty shop and rehabilitation, it is a clean, good smelling and good looking facility with a lot to do for residents. I would highly recommend the Wesleyan at Scenic to any family member, friend, etc.

New Hope Manor Cedar Park, Texas 78613

They took really good care of my Dad and helping me out with all the things that come with having family in a nursing home. Great Staff.

New Hope Manor Cedar Park, Texas 78613

My Mom has been there for several months now. Staff is great, Mom actually complains they have too many activities, which is good. Administrators were very helpful in getting me the assistance needed to make sure Mom would qualify to be there. Very happy with New Hope Manor.

New Hope Manor Cedar Park, Texas 78613

We were very pleased with New Hope Manor, family friendly, great activites, caring staff.

New Hope Manor Cedar Park, Texas 78613

this place sucks, it smells the management is um educated and lazy, staff does drugs… almost got shut down last year because like i said the nurses are un educated and dont do their job well. the cnas are underpaid and do not receive any benefits therefore you be the judge on how great of care your elders will receive,