1 Star User Review
Do not have your loved one live or stay at Grace Care at Northpointe ! I had a family member there and the care and the majority of nurses and staff were horrible. There are some good nurses and CNA's, but most of the staff, including nurses, Unit Managers, The Director of Nursing, the Assistant Director, and most of all, the Administrator, are rude, uncaring, confrontational, lazy and disrespectful to patients and family members. The Administrator is one of the most disrespectful, rude, mean and uncaring persons I ever met. There are not enough nurses, which contributes to the poor care and the turnover of nurses is very high. The food and the activities are bad. When residents and family members express concerns and make complaints, they are criticized, ignored and made to feel like they are in the wrong. The Administrator she cares so little about anyone - and yet she is still allowed to work here - at a care facility. The Corporate Office also is not interested at all in caring about the well being of the residents. They have received numerous and ongoing complaints and concerns from our family and others, and they do not even look into these concerns, much less make improvements. Our family member became extremely malnourished, and so our family had to demand that they start him on a high calorie - weight gain diet. For the health, safety and well being of your loved one - please do not let your family member live here.