1 Star User Review
InRe: Bay Oaks, Texas City.
This place is AWEFUL! My sister is handicapped and unable to care for herself. When we visited her last Saturday there was ants crawling on her and her bed to eat crumbs left from dropped food that was never cleaned up by the workers. The bed pads and sheets stunk from urine that were placed on top of the others and never removed during bed changes. Her remote control and eyeglasses were stolen. The hallway grossly had the aroma of stool while the workers sat behind a desk area taking an extended break. Where was their supervisor???? OOPS! They are the weekend workers and cant tell you anything about anything because they only work on weekends…their excuse. Try calling up there after dark and if they do answer at the desk they will leave you on hold until you hang up. On top of it all, My sister went to the hospital and bay oaks did not contact us until after she was discharged from the hospital. We are trying to get my sister moved but they are dragging their feet. Is their reason being our complaints? Hum! Don't take my word for it…go see for yourself after dark and on weekends that place is a nightmare.