Review of The Carlyle at Stonebridge Park

1 Star User Review

Where do I start??? The staff is very rude and unprofessional! It takes 20 - 40 minutes to answer the call button when my dad pushes it. They are very unorganized and it seems as though the staff doesn't communicate well with each other. The care meeting there that I had about my father was joke. The social worker said that I only had 15 minutes and they were on a schedule so they didn't answer any of my questions or tell me anything I didn't know or make me feel as if my father was getting the care he needed.

I don't think they liked me because I actually made them work. I wanted answers and had questions about my father and they seemed to not understand and kept interrupting me. I asked to get a paper signed by the doctor for insurance and got the run around from the staff . They lost my paper a few days later. The head nurse, Deb, told my father that the paper I needed to be signed was becasue I wanted to "COMMIT" him. I don't know where she got that from and why she thought that she had the right to tell my father a complete lie!!!!!!!!!!! I am definatly reporting her and the staff for the stress they have caused my father and myself.

I can go on and on but BEWARE!!!

Don't let your loved one go there!!!!!!!!!!!!!!!!!!!