Review of Buena Vida Nursing and Rehab-San Antonio

1 Star User Review

This nursing home is in bad shape my friend has been there for 3 years. The first time we complained about a leak they moved the patient to another hall. Another time the patient fell and the patient and roommate kept pushing the button and hollering for help while she laid there bleeding again patient was moved to another hall. The room the patient is in now has leaks in the roof they just moved furniture out of the way and just left it when I went to visit patient the room looked like they haven't cleaned in a few days the towel dispenser was messed up I asked 3 times to get it fixed and the lady said it needed batteries. My friend said there was a leak in the room and the bathroom don't they even care there is mold growing which can cause respiratory problems. I think the roof has a problem. Because why would they have leaks every time it rains. I had to ask the cleaning lady to clean up some spills before they slip and fall at least 3 times and after she cleaned it was sticky. I want to make a complaint to the right people so it can be taken care of not just move the patient around the head lady of the nursing home acts like your just being picky well what are they there for I thought to care for the patient and not themselves speaking of the things that disappear and the residents have chains on everything so it doesn't walk off and the nurses say we looked for it but can't find it when their name is on there stuff and it can't be found anywhere well where could it of gone