User Submitted Reviews

The Medical Resort at Bay Area Pasadena, Texas 77505

Unorganized no one knows anything nurses does not distribute the medication properly the call light stays on from 30 minutes to an hour before anyone comes into your room when you get there from the hospital they don't have anything ready I wouldn't recommend anyone to take their family member there

Paramount Senior Care Centers at Pasadena Pasadena, Texas 77504

They ignored my mother, once all day, including forgetting to bring her meals. They treat her (and others I saw) with carelessness and lack of consideration. They will seemingly say anything to get families to write a check and admit a loved one, but they neglected and frightened my dying mother heartlessly. It took less than a week for me to realize she could not stay in that facility. Medicare paid for the entire stay, yet the Paramount Healthcare has refused to issue the full refund they promised, nor provide a written explanation of why not. They double charged. Medicare paid, and we paid also. In our experience, this is not a facility with even decent patient care nor a company with an ounce of integrity and honesty.

Beware and be vary wary of anything they say to you to try to get you to admit a loved one. If you do admit your family member, check them every day and very closely. In our experience, this is exactly the kind of place that gives such facilities a bad name. There are reputable places. Keep looking.

The Courtyards at Pasadena Pasadena, Texas 77503

While working at a local Pasadena hospital, we have received several patients from courtyards in HORRIBLE condition. One in particular has bed sores so horrible that you can see the bone and tendon. This facility needs to get audited and shut down if they don't change how they take care of patients. No one deserves treatment like this. Least of all our elderly family members.

The Courtyards at Pasadena Pasadena, Texas 77503

This facility is a sad place to have your family member. You see staff changing all the time. You can walk through hallway and smell that people have had accidents, and no workers around. People in wheelchairs running into walls and then being stuck unable to turn around and again no one around. The place differs greatly from weekday to weekend. I removed my family member, and I hopes this will either help this place straighten up or prevent someone else from making the mistake I made

The Courtyards at Pasadena Pasadena, Texas 77503

My husband was in this facility for 3 weeks, ended up with a bed sore due to the staff leaving him in urine soaked or feces diapers. He developed sepsis and spent 30 days in the ICU. He nearly died due to their poor quality of care. I would not advise anyone to leave their dead dog there.

The Courtyards at Pasadena Pasadena, Texas 77503

Hard working employees and management. Administrator and assistant that cares about patient care. Good team work, continuous activities and very culture oriented. BEAUTIFUL BUILDING

The Courtyards at Pasadena Pasadena, Texas 77503

We have had our mother at the Courtyards for two years. As for overall rating they are about average, around a two and a half stars rating. We are there every day so we have a really good understanding as to the good and bad. They have a tremendous turn over regarding their nursing and support staff. The really good ones leave after a rather short period. They all have the same complaints, under staffed and over worked. We agree with them 100% based on our first hand experiences The Administrator is almost impossible to contact even to the staff. The rehabilitation group is a separate company and they are outstanding. Extremely dedicated. Sanitation is questionable. The patients appear to be well taken care of but they do have a rather serious ant infestation in most of the rooms. The food quality is pretty good but the cafeteria does not monitor the patients required food requirements as well as they should. We can recommend them but strongly advise you to check on your loved ones often.

The Courtyards at Pasadena Pasadena, Texas 77503

When this nursing home opened, my mother was one of the first three patients they had to have in order to receive Medicare Approval. She was an Alzheimers patient. Her care at first was very good, (only two others there) but it deteriorated as she was difficult to deal with and they knew nothing about the disease. They tried to force us to hire people to train their staff on dementia patients and when we refused and the 3 months were up, they notified us on a Friday we needed someone to assist her 24/7 or we had to remove her. We removed her. The original staff is gone, ownership flipped and I would never , ever recommend this to anyone as we feel we and she were really dupped for our "private Pay" status. They may be the BEST now, but our memories are very sad and frustrating due to the way they handled us.

Baywood Crossing Rehabilitation & Healthcare Cente Pasadena, Texas 77505

The only reason that I gave this facility a single star is due to their is no zero star rating.

My father-in-law was unfortunate enough to be at this location for a week. Within that week no admittance orientation, we had to go find them after waiting for two hours after arrival, his clothes were stolen or lost by staff the first day, medication and feeding precautions were ignored, dried feces on the floor, request for assistance were ignored for over an hour, contamination by used gloves lying about the visitors area, after leaving patient room the employee went to dinning room with used gloves still on, inadequate supplies, no proper bedding, inadequate staffing, staff that is working is lounging instead of working. There where more but I think I listed the majority. I also observed other residence interaction and the complacency was wide spread. I felt sorry for every person who has or had to endure the loss of their dignity.

The only ray of consideration is the rehab staff, which is contracted out and not associated with the facility.

Do your family member a favor and by-pass this location.

The Courtyards at Pasadena Pasadena, Texas 77503

The staff at the Courtyard of Pasadena is very poor with communicating to the family on issues such as discharge. They will let you know things at the last minute to prepare, your benefits are running out, and that they are going to take care of the details for the family but they don't by saying," it is not their responsiblity". The key is too communicate with all parties like doctors, dialysis center, social workers, home health, and so forth and follow up.The rehabilitaion therapy team are very good at what they do. The kitchen does not follow Dialysis patient(s) diet and they lack help with changing bedding,showers, and help in general. It is not a bad place for short term recovery.

Baywood Crossing Rehabilitation & Healthcare Cente Pasadena, Texas 77505

I had to put my grandmother in hospice and chose Baywood Crossing for convience and rates. They were so professional with her care. They made very comfortable with her stay. They also made me feel comfortable. I would highly recommend Baywood Crossing for your elderly needs. At her passing they were very comforting to me. They even sent flowers for her services.

The Courtyards at Pasadena Pasadena, Texas 77503

Knowledgeable staff; caring staff. It feels good - smells good. Uncompromising ethics - which may explain some of the negative comments? which I find hard to accept. Choosing the right place is very stressful. You can't pick a rehab facility based on a government rating. You need to tour and decide for yourself.

The Courtyards at Pasadena Pasadena, Texas 77503

My husband and I were patients at The Courtyards Of Pasadena in Feb. and March 0f 2012. I cannot express how grateful I was for the kindness and consideration shown to me and my family by the staff when my husband passed.

The entire facility was kept clean and Oder free and every effort made to please

with the menu.

I can honestly say I have no complaints of my time spent there.

Sincerely,

Mary S. Stewart

Baywood Crossing Rehabilitation & Healthcare Cente Pasadena, Texas 77505

The place is new so of course it looks great. They seem to be well staffed, professional and caring. You do get the impression that their work is a 'calling' for them. When I've been there (7 times in 2 weeks) my husband has been clean, his room is clean and no dirty clothes left to pile up. When you call for assistance someone cimes w/in 5 minutes. The food is good and served hot. Honestly, I've never seen staff just hanging around doing nothing. This is the busiest staff I've ever seen. I have confidence in my husband's quality of care and well-being. I appreciate that.

The Courtyards at Pasadena Pasadena, Texas 77503

Good hearted people. Have my mom there, everyone is friendly and greet you at the door.

The Courtyards at Pasadena Pasadena, Texas 77503

The management is difficult if not impossible to contact. They accept medidare, but give the distinct impression that they do not want to mess with assisting filing the necessary paperwork

The Courtyards at Pasadena Pasadena, Texas 77503

The courtyards is the worst place!! They're so ignorant, and could care less!! They always had my loved one so drugged up that couldn't even walk its such a disgrace. This place is a joke, if you're considering to have a loved one stay here please think about it.

The Courtyards at Pasadena Pasadena, Texas 77503

EVERYONE IS A LIAR THERE. THE ADMINISTRATOR IS RUDE AND AND DISRESPECTFUL. THE DON's have no empathy when your loved ones are sitting in there poop all day……I TOOK MY LOVE ONE OUT AFTER 3 days of the SAME OLD THING. EVERYTIME I CAME SHE WAS IN SOILED BRIEFS, and CLOTHING. I SPECIFICALLY MARKED MY PARENT BRIEF AND CAME BACK 6 HOURS LATER AND SHE WAS IN THE SAME BRIEF.

The Courtyards at Pasadena Pasadena, Texas 77503

There are many problems with this facility, The Courtyards of Pasadena. The staff is mostly ignorant of any type of nursing knowledge or scope of practice, so do not feel assured your loved one is in competent hands. The charge nurse seems to get agitated and defense when you question the actions or lack of actions of the staff. No one ever has a answer to your questions, then never bothers to find the answer for you. The administration is laughable for they always seem shocked when you inform them of any issues. Their care plan meetings with patients and family to go over any issues are worthless, they write down a lot of issues and seem to rake no action. If your interested in timely, correct, knowledgeable, and professional care then this facility should be passed by. If you want to dump a family member and have no care for them the this Is your place, they will take your money and dispose of your problem.

The Courtyards at Pasadena Pasadena, Texas 77503

My mother spent the last 2 years of her life at The Courtyards. I was very pleased with the care she received there. The few issues or concerns that I had during moms time there were addressed quickly. This is why is chose to keep her there. No place is perfect, but I considered the fact that mom and I were listened to and actions taken when problems did arise. I recommend CY at Pasadena to my friends and members of my church.

The Courtyards at Pasadena Pasadena, Texas 77503

nice and clean ,and very friendly people

The Courtyards at Pasadena Pasadena, Texas 77503

I dont know what everyone is talking about. The Courtyards at Pasadena is a great place!!!!

The Courtyards at Pasadena Pasadena, Texas 77503

I would highly suggest finding any possible alternative prior to settling for housing a loved one at The Courtyards at Pasadena. The staff is unresponsive at best and often rude, if they can be located at all. Call lights go unanswered for hours at a time. Residents are left to sit in their own waste as the staff fails to respond to calls for restroom or bedpan assistance. Staff also never seem to be on the same page or be well informed of the patients needs. There is a near constant stench of urine (and worse at times) that permeates the entire building. "Housekeeping" usually consists of taking away the trash. Some people that may be able to afford to have a private caretaker or family member sit with their loved one for hours at a time to make sure they get proper care at this place, but not everyone is so fortunate. We thought it might just take a couple of weeks to get adjusted, but that has not been the case. This place is only about making money by billing any way they can and nothing about providing actual care. They will try and sell you of course at admissions, but don't be taken in. Run far and fast from The Courtyards at Pasadena.