Review of Baybrooke Village Care and Rehab Center

1 Star User Review

Where to start? Sue, the receptionist is very rude. Barbara in the financial office or whatever title she claims to have that week, is rude. They try to bait you into keeping your parent there longer so they can get more money out of you. It took over an hour most days just to get two aides at the same time to put him to bed. The physical therapy staff was rude. Every time I went there, like clockwork, my dad was sitting at a table with two other patients being ignored. A lot of the therapy staff was in the back room on computers, or staring at the television which was always super loud even for me. They don't know much about brain injuries which is what my dad has. We would ask for a set time for him every day and they would not do it. If he wasn't sitting at a table being ignored, Ellen was having him dig beans out of rice from a container. Wow what top of the line therapy. They do not clean their machines or tables. Everyone touches everything, shares everything without washing it first. It also smells like urine in the therapy room. Ellen would bark orders at my dad, she tried one day to tell me not to push my dad down the hallway when he was clearly tired and struggling to use one hand to move himself. So I told her I will push his wheelchair if I want to he is tired. She'd scoff and walk away. We went to the Head Nurse Anthony, numerous times. Nothing seemed to change. Also talked with Agnes, the director of the therapy department, still, nothing changed. If they had been more involved with my dad, he would have been walking by the time he left. They had him stand twice the few months he had to be there. They had him walk on the parallel bars twice. The place he came from before gave him solid three hours of therapy 5 days a week, I am positive had he been able to stay there he would be walking by now. Dinner service, another glory, Claudia is very rude. She would poke my dad's arm and tell him you need to eat. She was told not to touch him and she argued that it's her job, "this is the cue table I am supposed to tell them to eat and get them to eat, it's the cue table" over and over like a broken record to the point she made my sister so upset. The call buttons are a joke. Nobody comes, which worried me all the time. My dad could not speak so if he needed help he probably would have died because they never check. The call lights are just lights and it buzzes at the front desk, no audio because they are supposed to come check and they don't! The buzzer went off more than a half n hour sometimes and people behind the desk would continue doing whatever it was they were on the computers. I can't say enough about how unsatisfied I am by this place. I have no idea how they have such high ratings. Just awful. Please think twice before putting your loved one in this place.