Review of Kemp Care Center

1 Star User Review

I had to give a rating of one because a zero rating, which is what I wanted to give, was unavailable. Although there are a few good members of the nursing staff, I know some personally, there is an overall absence of communication between departments. My family member's physician orders went unfollowed for several days. Medication belonging to other patients were nearly dispensed to my family member. Fortunately, my family member knew not to take this medication. Medication brought from home was lost and never found. Meals were delivered cold two hours after there normal time. The social worker, Candy, was very blunt and rude not only to me but also to my family member. Perhaps she is overworked as she complained about that to me during one of our encounters. I found that complaining to a resident family member rather inappropriate and unprofessional. While the administrator, Clark, has a likeable personality, I found him to not be as concerned with correcting a problem unless threatened with a call to the Department of Aging & Disability. Once I was in the process of calling them, did he rectify the situation that had been ongoing for 9 days. Calls on my part to the facility did nothing and only during my second physical visit did this happen. This facility reminds me of a beautiful apple on the outside but rotten to the core on the inside. Overall, I wouldn't put my worse enemy into this facility.