Review of Green Valley Healthcare and Rehabilitation Center

4 Star User Review

The horrific journey we have had since our mother began needing "Assisted living", "memory care" and now "long term care" had us at the end of our ropes…that is until we had the pleasure of her now being at Green Valley Healthcare on Rufe Snow in NRH, Texas. We cannot tell you what a pleasure it is to have "peace of mind" in regards to how our mother is being cared for here. The facility is bright, clean,…NO smells other than fresh and clean. The staff is amazing! Our mother has done a 180 in regards to her alertness, pain level, and happiness since having moved to Green Valley. While she is on a "modified food diet", it still tastes good and she is eating much better here than any other facility. The nurses take time to truly "know" their patients…Megan and Ashley and the weekend nurses are wonderful and are always informative as to how our mother is doing. We are more than thankful and relieved to have found a place that is a wonderful as Green Valley is to care for our mother! IF there were one single issue that I could say concerns us is that her laundry (which the facility does free of charge) does not always make it back to her….even though it's all labeled…still is sometimes an issue….but other than that….We HIGHLY recommend this facility to any family in need of excellent, attentive, thorough and loving care for their family members needing nursing, re-hab or long term care!



Replies to This Review

I am writing again…an wish with all my heart that I could ERASE the review I submitted on here in May 2012….my what a difference a little over a year makes. It was not long after this review that things took a drastic downward turn and have continued to spiral out of control!! I URGE ANYONE WHO CARES ENOUGH TO READ REVIEWS BEFORE PLACING A LOVED ONE…PLEASE LISTEN TO THESE WARNINGS I WRITE…MY MOTHER'S NECK WAS FRACTURED @ C1 & C2 DUE TO THE NEGLECTFUL AND INCOMPETENT STAFF!! THERE IS NO POSSIBLE EXPLANATION OR EXCUSE….SHE IS NOT THE ONLY ONE SUFFERING…MANY OF THE RESIDENTS THERE ARE SUFFERING NEGLECT DUE TO THE PATHETICALLY POOR MANAGEMENT, STAFFING AND TRAINING….PLEASE …PLEASE DO YOUR HOMEWORK…MOVE THEM IF THEY ARE THERE…AND NEVER PLACE ANYONE YOU LOVE THERE!!!!