Review of Ambrosio Guillen Texas State Veterans Home

1 Star User Review

My father is a resident at Ambrosio Guillen. I have been disappointed the quality of their staff. There is a lack of accountability and unprofessionalism of the staff. I was at the receptionist desk at one time while she was on the phone trying to find a fellow co-worker. When she did not find her, she cursed in Spanish not knowing that I understood what she had said. In other instances, the care of the residents laundry items is poor. My father's personal clothing is lost many a times and I have seen him wearing other resident's clothing. I have yet to understand why the employee who transports residents to doctor appointments is in charge of their appointement scheduling. He is a transporter shuttle driver!! He is also the hardest person to get a hold of in that facility and rarely returns a phone call.