Review of The Villa at Mountain View

1 Star User Review

Poor, disappointing place to take your loved one. The two hour checks don't happen. And when they do, they do the bare minimum. More than once was our loved one left with BM after a supposed cleaning. They never bathed our loved one during our stay, family was the one who started to give bed baths because of the fact. No one gets held accountable for their actions, complaining to the DON and administrator doesn't go anywhere, they will find a way to excuse the staffs behavior and will even blame family for being their and taking notice. Our loved one was shown negligence that put them in the hospital. Please be warned, do your research, make your own mind up by staying even one day to see how it goes. Weekends are especially unfortunate, understaffed and call bells constantly going on. Do not recommend.