Review of Remarkable Healthcare of Prestonwood

1 Star User Review

If I could give a zero I could. Literally drove my grandmother crazy (delirium--caused by things such as dehydration, UTI, facility transfers, etc) to point she was hallucinating, getting in the hallway and screaming for help. I spent hours a day on phone when I couldn't be there (due to surgery myself) so I trained her to turn light back on after they turned it off. I was timing their response times at 30-45 minutes EVEN WHEN I WAS AT THE FACILITY. If not for fact I would call in main line to get reception or nurses station, or myself hop on crutches up and down hallway looking for someone-- she'd likely still be laying there waiting to be taken to bathroom. AND THE DAY SHE ARRIVED SHE HAD TRANSFER ORDERS TO CHECK HER FOR UTI AS SHE JUST FINISHED A ROUND OF IV ANTIBITOTICS. Wtf. Seriously. I got uber and went late at night Bc I couldn't listen to her wait 45 mins over and over just in a 2 hour time frame (her first facility stopped lasix so the fluid buildup made her go more often once laying down) and had her transferred to the hospital where she was diagnosed with delirium AND an UTI--both of which I told them she had but they never tested or treated for either. HIDIOUS place! And they point fingers at each other including the CEO. There's NO EXCUSE for what they did to my grandmother. They may have permanently broken her and all she needed was some extra PT so she could return home. Instead her blood pressure was over 250!!! You read that right 2 5 0 when I arrived and likely was that high for 4-5 days. She would have DIED from a stroke if I left her there just one more hour. My god. Someone please read these reviews and CLEAN HOUSE. And get REAL staff in there to CARE for the patients there.