I found Heartland of Lexington Rehab and Nursing Center to be clean and pleasant with warm and inviting rooms and furnishing. Most of the staff were very sweet and respectful to the patients and seemed to be genuinely concerned for the patients in their care.
However, I felt that they over-medicated the person I put into their care with too much pain killers, too much oxygen, treatment with blood thinners that left him bruised and bleeding (not previously diagnosed)and not enough physical therapy - a service he was put there to get. His breathing became so bad from the over medication of the pain killers and other meds that he stopped breathing twice (apnea) before the pulmonologist lowered his meds by almost 75% to which he responded within 24 hours and became alert and cognizant again. Also his breathing improved to the point where he really didn't need the oxygen anymore. It was not a pleasant experience for me as his legal care giver, nor for him as he was put in their care to strengthen his leg after surgical repair to his broken femur, but in reality the institution seemed to administer so much medicine that he was unable to adequately get the physical therapy he needed. In the end, my friend discharged himself against their recommendation and when he left, there was a nurse and an MSW that were not very nice about it and seemed to take it personally. One of them said to me (over the phone) that if he needed help after that, that he was NOT welcome back to this facility! That to me is not a professional reaction to an adult patient's decision. Also they didn't give us any information on in-home physical care (visiting nursing), or anything. Sadly, overall, I was disappointed with the whole experience.
By the way, when the patient returned home he didn't need ANY oxygen tank help, he walked with a walker and shortly after with a cane, and his COPD was not in "end-stage" condition as I was told by the DON that he was close to the end of his life because of this disease. The Pulmonologist told me that was not true at all and that he has "severe" COPD but not "end-stage"COPD. He claimed the DON misread the file. I think she should be fired for reporting false information to me as a health advocate and especially breaking such falsehoods over the phone -- not even in person! I hope this was an isolated case and that other patients are not being treated this way. Also I want to commend most of the nursing staff who were just following orders and who tried to help him as much as they could under the circumstances - especially Matthew, Raphael, and J.R.