Dirty bad food under staffed and lazy staff
|5 Star||5 ratings|
|4 Star||5 ratings|
|3 Star||0 ratings|
|2 Star||2 ratings|
|1 Star||17 ratings|
Dirty bad food under staffed and lazy staff
My siblings and I recently found ourselves in a place we never wanted to enter; we could no longer care for our mother, diagnosed with advanced dementia along with a half page list of other medical conditions. We had kept her in her home after our father's passing and would take turns spending the night while she had home health in and out during the day time hours.
We researched numerous nursing home facilities online and from what we read on those, selected our "Top 5" to tour. The Dunmore Health Care Center was at the top of the list. The official website mentioned numerous amenities that pleased us, and what brought this center to the top of our list were the following:
"Front Porch with Rocking Chairs" - there is a very small porch with 2 benches at the entrance to the facility but not a single rocking chair in sight.
"Library and Internet Cafe" - there was no such room and when my sisters and I inquired to its location we were met with blank stares. The woman giving us the tour did point out a good number of books available to borrow on an entertainment center in the "activity room" but was confounded over the "internet cafe" portion.
"Spa with Whirlpool Tub" - this was a huge list topper for us. A spa with a whirlpool tub? Mom would be in her glory! We were directed to a large and very poorly ventilated room that contained 2 shower stalls and yes, in fact, a whirlpool tub. We were then informed that the tub was not available for us. Also, there is no spa.
"Certified Culinary Chef" - my sister, a self-taught and wonderful chef, felt the need to ask about this. We happened to be touring during a meal time (breakfast) and were shown what was being served. A meal prepared by a culinary chef is not what we saw. It was eggs served in a "block", the bottoms of each block appeared gray.
"Over 30 Private Suites with Full Bath" - when I asked how many rooms were in the building I was told 52. Out of those 52, 12, not 30, are private with a full bath. The website also mentions "Semi Private Rooms with Full Bath", these 40 rooms did have a bathroom with a sink and toilet, not a full bath as described.
"Telephone with extensions" - there was not a single telephone located in any room aside from personal cell phones. Those who did have a telephone, had one installed privately. I was lead to believe via the description that each room came equipped with its own phone.
"Flat Screen TVs in Every Room" - this was laughable as after I inquired I was told that it's the family's or resident's responsibility to provide their own television. Furthermore, we would then have to contact the cable provider the facility uses to schedule hook-up.
The staff that we met along the tour were beyond friendly and more importantly, professional. The facility itself is well maintained and clean. Those 2 facts are what bumped the facility to a 2 star rating. If it weren't for the drastic misrepresentation of provided amenities, we would have had Mom admitted as soon as possible; however, my siblings and I have a hard time "forgiving" the blatant misrepresentation of provided services.
Just checking back like I said I would. Almost two weeks gone by, mom is saying she really likes it there, tv and phone are getting to be less of an issue with mom. Nurses are still very nice. I feel by this time we have seen all of them. not one problem with anybody there. They do stay busy and work very hard with all of the patients. I will check back again…….
Staff does not have time/patience with Alzheimers patients. Found totally urine soaked bed in room. Rang call light for help with incontinent patient but no one came in; finally I had to shout out in to the hall for a staff member to come in. I did not want to leave my relative alone in room.
some nurses are very dedicated to their patients, others couldn't care less. I couldn't wait for my mother to come home. Place looks nice, but looks are deceiving. Look elsewhere.
Very disappointed with attitude of aides,
seemed not to care about patients. Did poor job of cleaning a person who had an accident.
Would not send anymore of my relatives there.
The staff is very nice and friendly. My relative is getting very good care. I have some issues with having to walk by residents smoking immediately outside the entrance to the building. An area should be provided off to the far side of the entrance so visitors do not have to be exposed to the smoke. Painting the cinder blocks on the front of the building would make a big difference in appearance. The windows on the inside and outside could be washed more thoroughly. Otherwise very happy with the facility.
lack of staff poor envirmoent
Great place for my elderly mother. She loved the activities and made numerous friends to keep her company and help pass the time.
Very good place!!