User Submitted Reviews

» Latest Reviews for the 11 Nursing Homes in Lancaster, Pennsylvania

The average user rating for nursing homes in Lancaster, Pennsylvania is 2.4 out of 5 stars based on 37 ratings.

5 Star
1 reviews
4 Star
4 reviews
3 Star
0 reviews
2 Star
3 reviews
1 Star
11 reviews
5 Star
3 ratings
4 Star
9 ratings
3 Star
3 ratings
2 Star
3 ratings
1 Star
19 ratings

  • Lancashire Hall Lancaster, Pennsylvania 17601

    For 2 weeks, I stayed in the "Rehabilitation Center at Lancashire" - their name for a wing of the building where they installed some grab bars in the bathroom (that do not meet ADA requirements) and called it by a fancy title. The rooms and bathrooms in their entirety fail to meet ADA compliance standards. The only good thing about this facility is the people - nearly all of them are friendly, competent, kind and caring. That includes employees in all areas, from social workers, aides, physical and occupational therapists, activities staff and food workers to the housekeepers and maintenance men.

    That being said, everything else ranges from barely acceptable to completely terrible. The food varies wildly, from pretty good to barely edible. It is usually lukewarm and tasteless. The portions are too small, the menu selections don't provide enough variety, there aren't enough vegetables and I was not told until close to the end of my stay that there are additional items that I could select. One meal consisted of a little meat and peppers on a big bun and 4 oz. of milk. Nothing else! An aide was able to find me a small dish of coleslaw. Oddly enough, the coleslaw, which is served frequently, was very tasty. One very bad meal was pasta with tasteless fake Alfredo sauce and a broccoli/cauliflower blend so overcooked that the broccoli was almost white. Barely edible! And the "Holiday Meal", which family and friends could buy for $14.50, consisted of turkey or prime rib, mashed potatoes with turkey gravy, one vegetable and a small dessert. My prime rib was overcooked, 1/8" thick and very small. The dessert was, as usual, fairly good. When I was done, I ate a bunch of pretzels and popcorn. I'm trying to maintain a certain weight and the meals were never big enough. In addition, I was never given Ensure or a comparable product. For my last few days I was given an additional item, usually mashed with gravy, probably so they didn't have to provide the Ensure - it's fairly expensive.

    The staff is overworked because there are not enough of them, particularly the aides. Their experience and training varies wildly, ranging from uncertified to LPNs, some of whom are unfamiliar with medications and care requirements for post-surgical residents. In addition, due to the time waiting for my call bell to be answered and having to make multiple requests, I sometimes had to wait up to an hour and a half to be given my pain medication. There seemed to be confusion about medication procedures, too. One side told me that two certain meds had to be taken an hour apart, another gave them to me at the same time. Sometimes they missed one of my meds and I had to ask for it.

    One time I couldn't get the footrests onto my wheelchair and pushed the button to call an aide. In a while, it was answered by a woman from housekeeping, who didn't know how to do it. But one of the plumbers working in the bathroom did know how and did it for me! I think that's indicative of the care provided at this nursing home - the staff does its best, but there aren't enough of them.

    There are so many things I observed and experienced during my stay, most of them unacceptable, that I could write a book. Cleanliness of the room and bath was just terrible - floors not swept during not entire stay, feces on the toilet seat for days, no wiping of surfaces and so forth. Residents left all day in a bed or chair by the nurse's station. Residents not checked on for hours at a time. Residents wandering around at night - once a male resident went into the room next to ours, then was in the bath talking to one of the women in that room, then tried to come into our room. My roommate had to yell at him to make him leave! These are important issues and could be dealt with if only they had more employees.

    I cannot say much about the other wings, which are for long stays, only for conditions in "rehab." But I'm guessing they're about the same. And I feel very sad for the people living there. And wondering why a comatose man is living in the "Rehabilitation Center" when all he requires is a bed and regular care. Wondering why my roommate, victim of a stroke that affected her movement and speech, never gets speech therapy or physical therapy. Wondering what the aides get paid for their hard work. Wondering why the nicest, cleanest area in the building is the part seen by visitors. And wondering about the profits Wilmac, the owner, makes.

  • Lancashire Hall Lancaster, Pennsylvania 17601

    My grandmother was placed here, a week ago. since being there. They have not helped her from her bed to brush her teeth, and her hair has yet to be washed. While there, there was a poor man trying to re-enter the building for 20min. and when a nurse was told, still no one helped the poor man. My father walked out to assist him, My grandmother was not "allowed" from her bed to use the rest room, even though she is capable of doing so, they tossed a diaper on her. I am irate with this place right now, sadly all the other local homes are full currently so she is stuck there til the end of the month.

  • Lancashire Hall Lancaster, Pennsylvania 17601

    Go somewhere else anywhere else Make sure if your family member is unfortunately put there to check all documentation- stay on top of nursing- documents can be and are altered- complain those who yell the loudest get the better care if you want to call it that. Bowel and bladder sheets are not accurate nor are food percentages- be an advocate for your loved one-

  • Manorcare Health Services-Lancaster Lancaster, Pennsylvania 17603

    My mother has been here twice. First time, my mother was given her roomates diabetes medications. Evidently, the nurse did not check her arm band to verify her identity before administering the medications. During her second stay, she was confused, hallucinating, and was left unattended in the bathroom and fell. She fell two more time within a two day period. She also got pneumonia from aspirating.

  • Conestoga View Lancaster, Pennsylvania 17602

    My mother has been a resident in their dementia/Alzheimer unit for over a year. The caring staff is very helpful and keep us updated constantly on her daily activities and progress. The food is average, but patients have various options and venues to eat their meals. Their are weekly field trips to local destinations. She is able to attend weekly religious services in the chapel.My family realizes it is not the top-tier facility, but know she is good hands.My family visits almost daily and have never witnessed and problems with the staff or quality of care.

  • Lancashire Hall Lancaster, Pennsylvania 17601

    Terrible. Sub-par nursing staff, Nursing staff that doesnt care nor want to be there. Medical emergencies go over looked. Patients aren't cleaned in a timely manner. I wouldn't send my worst enemy here. I deal with patient's and residents here at least once a week. Evey time I am here, Something new always surprises me, well, I really should not be surprised. This place is pathetic.

  • Lancashire Hall Lancaster, Pennsylvania 17601

    While Lancashire now seems to have competent management in place and is making an effort to improve the quality of life there, there are still some substandard conditions.

    When touring other nursing homes, they seem to be much better organized, well staffed and clean smelling. Lancashire always has a terrible odor in the hallways.

    In the Rosemont (dementia) section, there are not enough staff working to assist in feeding residents. Most residents there are not able to articulate their needs and sit waiting while their food grows cold. Sometimes they are not even noticed until the dinner hour is almost over.

    I hope to see the management continue to work hard to implement many more necessary changes to improve the conditions. While we've been pleased to see some recent improvements, we are still often disturbed by the level of care there.

  • Conestoga View Lancaster, Pennsylvania 17602

    If you really care about the quality of care for your loved one, my family does not recommend this home. Some of the nurses could care less, act as though you are asking for too much for your loved one to see they are comfortable. Witnessed a nurse who was very impatient forcing a patient who could not swallow to take numerous pills at a time, not to mention how many there were. This nurse was very cold, not compassionate, very impersonal, would not take families recommendations on how to to get their loved one to swallow. Some of the patients' that can't get around or may not be able to communicate as well as others' just lay in their beds all day, if their family does not come and offer to take them out of the room. Other residents' that share the same room can be very difficult to live with.

  • Lancashire Hall Lancaster, Pennsylvania 17601

    I just read the article in Lancaster Newspaper on 1/11/2012. Wilmac should be a shame of themselves for not respecting the life of a human being. I am speechless. All I can say is GREED! FYI Wilmac is a profit organization company. The reason why Medicare is denying payments is substandard care! It broke my heart to read the review about urine dripping from wheelchair from a resident not taking to the bathroom. I seen it myself as well.

  • Lancashire Hall Lancaster, Pennsylvania 17601

    The truth is out there. It's a known fact that wilmac corp, owner of lancashire, does not take care of its residents. Its not a matter of bad publicity. Its public information. (lancaster online public record, jan 11, 2012.) They have been denied medicare payment and are not allowed to accept new admissions due to findings of substandard care. They are one citation from being shut down completely. If the good comments below were true, this would not be the case. If you truly love your loved ones move them to another facility where they will be taken care of!

  • Lancashire Hall Lancaster, Pennsylvania 17601

    Lancashire Hall is a good facility with very caring staff. It is a shame that bad publicity has been surrounding a place where people really do care!

    There are some areas that do need improvement, but that can be said anywhere you visit. Do not make judgements from what you hear, be your own judge and you will agree that is a great place with a lot of potential! They truly care for the residents and the staff and it shows everyday.

  • Lancashire Hall Lancaster, Pennsylvania 17601

    The staff at Lancashire work very hard to meet the needs of each of the residents. The situation described below would not be tolerated. The nurses are a group of caring individuals who show respect and concern for their residents. I would hope that anyone in any nursing facility finding this would bring their concerns to the attention of the administrative force. Having dealt with the administrator I know the type of activity reported below would be corrected immediately. I have found nothing but caring staff who are striving to carry out their duties and committment to good care to the best of their abilities.

  • Lancashire Hall Lancaster, Pennsylvania 17601

    I lost faith in God today after seeing my mother sitting in her wheelchair with urine dripping on the floor, food on her shirt, and dentures on the floor. The supervisor walked by after lunch and said,"Oh my God, I almost slipped on urine" and walked away. I haven't cried since dad passed away ten years ago. For those that are reading my review, please take your family away from Lancashire Hall. They deserve a better life at the end of their journey!!

  • Lancashire Hall Lancaster, Pennsylvania 17601

    It seems there's been a purge of good, respectable employees at Lancashire lately. Some wonderful people are being let go and for what reason? Strange but true. You may want to look around if you can afford the time and the expense and find something for your loved one that's more stable and concerned with both the residents AND the employees.