1 Star User Review
I do not even want to give this place 1 star! My Father was sent there without my family's approval and upon our arrival there, we were appalled at what we saw. There were patients sitting around everywhere, some in the middle of hallways, in their wheelchairs. Some were sleeping, one was crying. One resident was sleeping, with his hand in a half-eaten bag of Cheetos, drooling all down the front of himself….IN FRONT OF THE NURSES STATION! We walked in and were ignored by the woman at the reception window, so we proceeded down the hallway to the nurses station. There were 5 people working behind the counter and not one of them asked if they could help us. After we stood there for several minutes not knowing where to go or who to talk to, a woman finally came around the corner and asked if she could help. Dad was to arrive shortly, so she showed us his room. The whole place was dirty and there was a strong smell of urine. None of us slept that night because we had to leave him there. He got there at 9p.m….by noon the following day, my Mom received a call from Westmoreland ER saying that my Dad was there and would be going back to Allegheny General by ambulance. NOT ONCE did anyone from this facility call any of us to say there was a problem and that they were taking him to the emergency room. When he arrived at Allegheny General he was so out of it, he had no idea where he was and doesn't even remember being at Westmoreland ER. In the 12 hours that my Dad was in their care, he was moved to 2 different rooms and had his catheter changed incorrectly causing him pain and to get a UTI. Popular opinion of several medical professionals is that my Dad was heavily medicated and placed back on the vent so they didn't have to bother with him. This poor treatment caused a set back in his recovery…only a few days, but none the less….a set back. The so called care givers at this facility should be ashamed of themselves. Thanks be to God for answered prayers and that my Dad is now at a wonderful facility where he is getting the care he needs and deserves. I would not trust these people to care for my dog, and I think they should be investigated more closely before someone else has their loved one treated poorly.