Review of The Villages at Southern Hills

3 Star User Review

The other review is very obviously written by a staff member. In reality, yes, the facility is very nice, spacious, and clean. Walking in, The Villages look like a hotel. There is none of the odor or depressing vibe you get walking into a typical, old nursing home. Primarily it has to do with the fact that the facility is new. Any new building is an advantage when it comes to atmosphere and cleanliness. For that, The Villages get points.

My father was in the skilled nursing wing for about 2 months. While he was not neglected, he often had to wait an hour or two for assistance with getting up, or getting to the bathroom. If it wasn't for the fact that my mother tried to be present day and night, he might not have fared so well. More than once, she noticed people calling for help, and being ignored for hours by the staff, particularly at night. When she tried to get a staff member to check on a neighbor of my dad's, the staff member looked huffy, and said something about that person always wanting something. Regardless of whether or not that is the case, that person deserved attention, especially since the staff member was just sitting at the desk down the hall. No one else was around. In any case, the calling for help was disturbing other residents.

I know my mother also had some problems getting the staff to properly dispense medication. At one point, they didn't even have one of my dad's medications in stock, and my mother had to get some out of his personal stock to fill in the time gap.

That being said, I have been in quite a few nursing homes, and they are what they are. If you have family and friends visiting a lot, you will fare better. If you don't, it's a matter of choosing based on Medicare ratings and reports or your own impression when you walk in. At least at The Villages, you feel like it's a nice place with generally pleasant people.