Signature Healthcare of Warren Warren, Ohio 44483
This place is the worst thing I have EVER seen. They should be shut down immediately!
My mother, was sent to Signature Health in Warren, Ohio after she had ankle surgery on December 17, 2015. Since she arrived we have had nothing but problems with this facility.
She was scheduled to have a PET scan the following week, which I called and gave Signature all of the dietary restrictions as well as transport needs. They assured me they would set up the transport with their people and even confirmed the times with me. On the day of the scan, my mother called and said no one came to get her and they were blaming it on the hospital for not coming. After making 5 attempts to reach someone, I finally spoke to the director of nursing who apologized and promised they would get it taken care of. Finally, four weeks later, she got her PET scan. This PET scan was because there was a spot on her lung they thought might be cancer again. Great care, right?
In her first week there, not a single doctor came in to see her, despite our requests. Also in the first week she was there, she was not given a sponge bath or even able to change her night gown. She physically could not move on her own and was relying on their care, which seems to be bare minimum at best.
At one point in time, a nurse was trying to roll her over and the blanket was bunched up in the way. After being asked to stop, the nurse forcefully rolled her over so hard she left a bruise on her arm.
After three weeks in the facility she started complaining that something felt wrong in her cast. When we called the surgeon, they said she needed to go to the ER. I personally called the facility (after they completely ignored what my mother was telling them) and told them they needed to call the surgeon's office to get the request, but he wanted her back in the ER to get checked that day. Nothing ever happened. She sat there until the following week.
Beyond the major complaints that are risks to her health, medicine is consistently given late if not missed entirely, meals are served and random hours (lunch at 2:30 and dinner at 5?) One night dinner was buttered noodles. Literally.The response time when a call buzzer is activated can take 5-10 minutes, which for someone dependent on them for bed pans and emergencies is a long time. The place absolutely stinks of urine as well.
After seeing the way care was administered, we requested a transfer the first week of January. After hearing nothing for a week, I called on January 8th to speak with the social worker. Again on the 9th I called, but got no response. I emailed the administrator, who promised he would launch an investigation and also work on the transfer. I have been in contact with them multiple times in the last month and it seems like it takes about a week to even get a response from Signature to requests. In the meantime, she isn't starting the physical therapy she needs to heal and they're continually coming in and trying to talk her into staying. My gut instinct is that this place is simply trying to suck up Medicare money by having her stay every day they can.
I cannot believe a place like this is even allowed to be in charge of the care of the elderly. It is truly awful and I would say even a dangerous place for seniors to be. I cannot put into words how absolutely awful this place is. Disgusting is about the best I can do!