User Submitted Reviews

Concord Village Skilled Nursing & Rehabilitation Painesville, Ohio 44077

If you are looking for someplace to care for your loved one, look elsewhere. This place is a total joke. The Director of Nursing (Deborah) and the Manager (Vivian) are the most cold hearted, uncaring “Leaders” you could imagine. That same negative tone is forced down to their staff. Staff turnover is high. While some are very caring and compassionate, theirs hands are tied to do anything beyond below average care due to inadequate staffing and negative leadership. They don’t have time for discussing concerns of patients. The nursing director told us to call and “leave a voicemail. I'll call you back”. They are constantly in “meetings” to which they use as an excuse not to talk to family. Staff takes a long time to answer call buttons. We once waited an hour and a half! Their excuse was that staff was busy handing out food trays…For an hour and a half? That shows how short staffed they are. Bedding wasn’t changed for almost two weeks. Dressing changes were ignored until we raised concerns. We now ask them to write the date on the band-aid so we know when it was changed last and it still goes for days without changing. Our relative fell out of their chair 3 times in five months. Each time the director of nursing was full of excuses. When we came back from the hospital after one of the falls, the aide was sleeping on a couch in the hallway while two residents were still in their wheelchairs sleeping. That was at 2am. And that aide still works there. Once when we were late in coming to feed our relative (because we don't believe the staff will take the time) we found her alone in the dining hall eating puréed food with her hands and no one noticed. Each time we tried to meet with the director of nursing to discuss our concerns and ask how we can work together, her response was that we “family” are there too much and our expectations are too high…

We are asking for basic care. This place can not fulfill that. We are looking elsewhere but moving our relative can’t come fast enough.

Don’t believe the 5-Star rating from the state or the new clean environment of the facility. They are both facades of incompetent leaders steering the Titanic. It’s only a matter of time before they strike the iceberg. Pray that it’s not your loved one who is the victim of their neglect and incompetence. STAY AWAY!!!

Concord Village Skilled Nursing & Rehabilitation Painesville, Ohio 44077

Do not recommend. Very poor policy and procedures. 12 hours with no pain meds after hip surgery! My Mom is 80.

Heartland of Mentor Mentor, Ohio 44060

HORRIBLE, HORRIBLE PLACE. WOULD NOT PUT A DOG IN THERE

Madison Health Care Madison, Ohio 44057

I'd give a 1/2 star if I could. VERY dirty facility---would never recommend. Not fit to put an animal in let alone your loved one. Your shoes stick to the floor so its filthy, linens on bed are disgusting. Other patients go and lay on your loved ones bed and they don't say anything. Other patients roam into use the restroom at your room -- again no one supervises. Its a free for all. Falls occur and patient gets injured and they don't notify the family either. This place needs to be shut down!!!

Heartland of Mentor Mentor, Ohio 44060

This facility may be OK for somebody that needs therapy after surgery.

If you have an elderly relative who needs a lot of care, this is the wrong place to go. My Mother was here, and the poor care was a factor in her death. I was there every day as well as other family members. It was almost impossible to get the required care. We were unable to see the doctor who was in charge. They said she did not meet with family members. We had to bring in an outside medical team to get help for my Mother. We did seek legal action, and were successful. We believe that no living person should be treated the way that my Mother was treated. Our pets get better care than the Heartland was ever able to provide for my Mother.

Madison Health Care Madison, Ohio 44057

Horribly staffed. Not clean. Very little clean linen. Residents barely receive any of the supplies they need. Not a very nice place to have your loved one. Many other nice nursing homes to choose from in that area.

Lakemed Care and Rehabilitation Painesville, Ohio 44077

Our experience at Kindred Lake Med was very good..we found the facility to be clean, the food was good and the personnel were very friendly and efficientWE WOULD RECCOMEND IT TO ANYONE.

Wickliffe Country Place Wickliffe, Ohio 44092

After extensive touring of other facilities, I chose Wickliffe Country Place for my family member. The employees were knowledgeable and very thorough in explaining what to expect from his discharge from the hospital to receiving quality care at their facility. I do disagree with other postings, as I never experienced an unpleasant odor while he was in their facility. I found it to be very clean, friendly, and felt a warm compassion from everyone taking care of him. He was in and out of rehab in 2 weeks and returned home in better condition than he had been in years. I do recommend this facility to anyone looking for after hospital care. I was very pleased with his outcome!

Heartland of Willoughby Willoughby, Ohio 44094

This nursing home is wonderful. The staff is attentive and are usually quick to answer the call light. The building never has a bad smell and the employees are friendly and give good care. The therapy staff is excellent and helped me get stronger. I would recommend.

Ohio Living Breckenridge Village Willoughby, Ohio 44094

Do not put your loved one or relative here! After my mother passed away, they threw out her belongings and then lied about it, and then screamed at me on the phone about the date they got wrong as to when I was going to clean out her room.

Heartland of Mentor Mentor, Ohio 44060

I was at this facility for both hip replacement surgeries and therapy and nursing care was excellent. I have been to other facilities and think that people who think this place is bad really do not know what is available and they have not really compared rehab centers. I know I got excellent rehab and went home in 21 days. I also know everyone treated me and my family with great care during the entire stay. Rehab is not a country club it is a workout to get you where you need to go-home. My goal and Heartland's goal was to get me home.

Heartland of Mentor Mentor, Ohio 44060

My father died at this facility under the 'care' of Dr Baum. He should not be a doctor. My father had COPD and this doctor never provided him medication for this illness. He died because he stopped breathing thanks to this doctor and his staff. So sad that we trust these 'professionals' to take care of our loved ones.

Heartland of Mentor Mentor, Ohio 44060

Heartland of mentor is a terrible place altogether.the aides have to work there asses off because they are always short staffed and the nurses do not help them at all. the patients do not get the care they need or deserve because there is either not enough help or they jus dont care. and for the aides who do care .get 0 respect even tho they are the ones doing most of the work. i strongly suggest do not let loved ones be here.

Wickliffe Country Place Wickliffe, Ohio 44092

Look elsewhere!

Wickliffe Country Place Wickliffe, Ohio 44092

"The food was good; breakfast was my favorite. I also enjoyed the desserts. The employees were kind and respectful. The care was good. Sandy, one of my nursing assistants made me feel especially safe. The environment was home-like rather than a "facility". I liked the open windows; the landscaping was nice. The decor' was pleasant looking. I got involved in the social events and participated in activities such as watching movies, praying the rosary, and attending a tea social. I even saw a magician who was very good. I had a pleasant experience and would recommend Wickliffe County Place to anyone. I would return again for therapy if I ever need to, or even if I eventually needed long term placement." B. Leach

Cardinal Woods Skilled Nursing & Rehab Center Madison, Ohio 44057

When my husband was admitted to Cardinal Woods he said he felt like he was in a 5 star hotel. Everyone was kind,friendly and made our family feel at at ease while he was there. There was such a warm and loving atmosphere in every room and hall. Thank you so much for doing such a great job.

God Bless all of you,

Barbara Irwin

5 all the way!!!

Heartland of Mentor Mentor, Ohio 44060

DO NOT TAKE YOUR LOVED ONES TO HEARTLAND OF MENTOR! The care is extremely poor and patients are not properly attended to. Different nurses everyday who don't update each other on the patient's condition and the response of the employees is unacceptable.

Cardinal Woods Skilled Nursing & Rehab Center Madison, Ohio 44057

I had a relative that stayed here and the staff was so friendly and helpful. Everything was always so clean unlike other nursing homes I had been in previously. My Aunt really enjoyed her stay there and we would recommend this nursing home to anyone. Thanks for your great care.

Cardinal Woods Skilled Nursing & Rehab Center Madison, Ohio 44057

Impressive. The employees seem to actually care about the residents. It's refreshing when your loved one is in need and they actually show some sympathy to the situation. Thank you guys.

Cardinal Woods Skilled Nursing & Rehab Center Madison, Ohio 44057

My mother has stayed at Cardinal Woods twice. Once for 2 months rehabilitating with a broken thigh bone and the second time for 4 months rehabilitating with a broken hip. The people and service was wonderful.

Wickliffe Country Place Wickliffe, Ohio 44092

I have had a grandmother living at Wickliffe for the past 3 years. While it is not home the staff at Country Place has been wonderful. The facility has been updated and I have never smelled an odor. I would recommend Wickliffe highly!

Heartland of Mentor Mentor, Ohio 44060

My mother was in this supposed "rehab" facility and I wouldn't send anyone healthy to this place. My mother who has dementia and had a broken shoulder was only there to help in the care of her broken shoulder as my father couldn't take care of her with the break. She fell out of bed twice there to the point where we had to ask if they had any type of alarms. She was a fall risk already and they had alarms and didn't think to use them until after 2 weeks and 2 falls?? Insane!! The nurses there are a joke, the aides work their behinds off and then get blamed for everything. The doctor sits high on the hog making money off the ones who are sick and those that aren't as long as he can give instructions to keep the beds full. BEWARE! If you elderly loved one wasn't incontinent before they may be when they come home. Don't send anyone that you love to this place!!

Wickliffe Country Place Wickliffe, Ohio 44092

My grandfather stayed there for 6 months and the quality of care was poor at best. The place always stunk of urine. Also much like many nursing homes it was always under staffed. It usually took over an hour before someone would come to him after he rang the bell.