User Submitted Reviews

Centerburg Pointe Centerburg, Ohio 43011

This facility is a joke. They are always understaffed. The DON is more worried about making friends with staff members then actually turning the facility around. I can't tell how many times state has been there and somehow they always get off scout free and usually state is there for complaints that really did happen. The food is horrible, it is all made from a jar or can, absolutely nothing is made homemade. There are leaks in the building everywhere. There is only one good nurse anf she works on night shift. I would never send recommend this facility to anyone.

Centerburg Pointe Centerburg, Ohio 43011

I really like the staff there. They are friendly and helpful

Centerburg Pointe Centerburg, Ohio 43011

In the past two week I have gone to see my family and their skin care has been so bad they has develop bed sore and not just one their cover in them .they also have to wait to be changed for hours at times; I and truly do mean this hours to be changed . he is bed bund and cant do for him. I wouldn’t send my worse enemy I am working n getting the rest of my family out of their. also just yesterday when I was their was an older women who was in desired need of her pull up changed; and when she found an aid she pushed her off. Their always under staffed except when they know the state is coming. I work in the medical field I doing what I can do get my family out of this hell hole!!

Laurels of Mt Vernon The Mount Vernon, Ohio 43050

If you want your family member or friend to get the care they need please don't send them here! My Dad was there for rehabilitation and did not get any, he was left to lay all day and was never gotten out of bed to be worked with. His condition got worse and his so called doctor (dr. spencer) just kept giving him more and more medicine that just made the whole thing worse! When we first took my Dad everyone from the boss to the cook came to his room and made it look as though he was going to get the attention he needed, but now I know that was all for show! I don't believe the staff likes to be bothered with their jobs and would rather be out behind the building smoking, that is where most of them were when I was there. My Mom got a call and they said that my dad had been taken to the hospital so when we got to the hospital they said his kidneys were very bad and a lot of it I believe was from dehydration. He passed away 2 days later. Now I don't have my Dad any more so if you want to keep your loved one safe I would think hard before sending them to the Laurels. Don't be fooled by the pictures on the web site because it isn't true.

Country Club Retirement Center Mount Vernon, Ohio 43050

I am only rating this facility as one star because the nursing and physical therapy staff was professional and caring. The administrative staff, however, was not. My father-in-law was admitted for rehabilitation on his shoulder and his mobility was poor. We were told he had to leave suddenly because of medicare. The director promised us he "wouldn't kick him out" but that's exactly what happened(my father-in law also had private insurance and is not indigent). His 91 yr old wife using her walker to pick up his belongings received no assistance from anyone. No formal discharge plan was implanted and I filed a complaint with the area office on aging. I don't recommend this facility and its medicare, medicaid rating is poor.

Whispering Hills Rehabilitation and Nursing Center Mount Vernon, Ohio 43050

Cleanliness of the facility is not good, food is horrible, administrative staff seems to be very uncaring. Facility is obviously ran on a very tight budget, thus housekeeping and food dollars at at a minimum. I regret having used this facility!