1 Star User Review
the nursing aides that acturally do the work and help and care about the welfare of your loved one is super. Upper management ( Administrator, Don, Social Service), is totally useless and care more about their position and salary held than the people they are suppose to represent and support. They say if you want results, go to the top…Forget it. They only try to correct the problem if State complaints or the Ombuseman is involved. Only then do they react. They will tell you anything and do nothing. As a nurse who has worked the nursing home as well as hospitals for over 40 years, I know the ropes, I know how to write up plan of corrections to pass State inspections, I know that staff is notified that "State is in the building". Everyone goes into action. All of a sudden, management is out on the floor helping, answering call lights, and delivering food still warm. In other words, your loved one is taken care of for the 8 hours State is there. As soon as they leave, management leaves. Your Mother, Father, Uncle, Aunt, Niece, Nephew or anyone you cared about should be taken care of on a daily basis just because.. You expect this, somebody is paying for their help. Think twice about going to Patriot Ridge, go on line and research State surveys, complaints,.. I have no objections to the caregiver staff. They do and care, and often connect on a familiar bases with the one they follow. It is not out of obligation, it is out of genuine empathy for giving the best care in your absence.