2 Star User Review
We visited the facility before we admitted our mother. Staff was friendly and the atmosphere appeared to be pleasant and clean. We were happy with the appearance. She was being admitted for rehab from a fall down 15steps. She is 83years old. She had a deep laceration on her shin and a broken ankle. She was to put NO weight on it. there was trouble swallowing so she was on a nectar diet.
There were several problems right away. The staffing that came into the room, including the nurses were clueless as to what the status was of their patients. Her leg was to be cleaned three times a day and that did not happen. We were lucky it got cleaned once a day. The diet was always wrong. Staff gave her regular water and it would cause her to choke. If she needed help she would ring the help button. It could take an hour or more to answer(I was actually there and timed them). One weekend my sister arrived in the AM to find a very distinctive smell throughout the facility. Urine. Our mother was soaked with urine along with all bed clothes. Come to find out all residents were. The night staffing either was not there or never responded to calls. It was terrible. We had family consultations with the facility and addressed our concerns and was assured it would be taken care of and never was. We actually started investigating other facilities to move her but nothing was available. I would not recommend this facility to anyone or at least make sure someone is there 24/7 with your family member and DEMAND the care they are to get. Basically, you have to be the patient advocate. It was Wayyyyyyy to expensive for the care they gave. I am sorry to write this review. It actually took a month to decide to write it but it needed to be done.