1 Star User Review
Last spring my mom had a bad fall and fractured every bone in her ankle. After extensive surgery and some time in the hospital, she was discharged to a nursing home, and since this was exceptionally close to her house, she chose this one. Only being 54 at the time, she had not researched nursing homes previously and had no knowledge of this facility.
Upon our arrival, there was nobody at the "welcome" area. I had to search for a nurse to assist us, everyone I found pushed me off to someone else. It ended up taking me close to 15 minutes just to get a staff member to agree to even help me bring her in! During that time, I witnessed nurses flat out telling residents that they either would not help them, or that they were going to have to "wait a while" for help with various things, including what was stated to be an urgent bathroom need. (There were several nurses at the desk, and they all appeared unoccupied.) On our way out, the nurse asked me if we had our wheelchair, and I told her that we did not have ANY wheelchair. She then told me that she would have to go search for one… she came back with a wheelchair that had NO feet supports that she informed me she was "borrowing" from another resident. When pusing my mother inside, she hit a bump in the pavement with such force that my mom was unable to hold her feet up, and the injured foot dropped to the ground, and the nurse slammed that foot/ankle into the bump (because she didn't make it over the first time…) THREE TIMES!
By this time, my mom was crying because she was in so much pain. The nurse looked down and said “what? Are you okay?” She had no idea that the resistance she felt was my mom’s broken ankle being damaged further by her carelessness. We were shown to a room that had a terrible chemical odor (it had apparently just had some “treatment” done) which make my mom more frustrated. While we were trying to get her situated, there wasn’t even a spot for her to elevate her leg. (Remember, at this point she had just had MAJOR ankle surgery about 36 hours prior.) There were a number of other little things that concerned me, but the snapping point for me was when a sweet frail older lady who approached me in her wheelchair, and said “Honey, I live here, and you need to take you mother right now and go.” At which point another nurse, apparently aware of what was going on (finally), came over and shouted “that’s enough out of you. You better go back to your room.” That was it. I was already traumatized by the events, and that just sent me over the edge. I told them that my mother would not be staying there, and that I needed her prescriptions and paperwork from the hospital. Immediately. At this point I should have expected no less, but they were not at all surprised by my demand that my mom not be kept there. After some technicalities were addressed, my mom and I, both crying (her from pain, myself from trauma) left this terrible place. It took a few days before she was able to be on her own, but I am truly fearful to even think of what she may have been put through had I not taken her home “against medical advice” that night.