User Submitted Reviews

Accordius Health at Wilmington Wilmington, North Carolina 28401

My sister is staying there for rehab now. She fell in the bathroom and the cut her mouth so she was bleeding. they took her to the emergency room and lied said she was vomiting blood when really she fell in the bathroom which is where they found her.

Accordius Health at Wilmington Wilmington, North Carolina 28401

There have been no reviews for years on this facility. My review for 2014 is less than a one star facility. My mother was a resident here and in 22 days of a short term stay she had 6 falls and they do NOT attend to patients who use their "call buttons" for assistance. On "fall" number 5, it was "assumed" she fell and she suffered a very serious closed head injury with concussion. This did not change a thing with her care. Three days later she is on the floor again. Staff was "too busy" and/or they admit that the alarms that were for her safety were not plugged in, not correctly plugged in, or just not responded to. My mother was "found in bed" when the morning shift came on and she had injuries to both eyes, nose and forehead. No one knew a thing. Asked for an investigation, they do not perform an "official" investigation. My mother passed away and can never be in my life again. I would NOT recommend this facility to anyone!

Peak Resources-Wilmington, Inc Wilmington, North Carolina 28401

MY Patient had been there for 3 weeks with no bath and her hair not washed-The aide would bring the food tray ,sit it in the wheelchair against the wall,speech tech said I'll be bad to watch you you eat beacuse of stangulation precaution-No one ever came back - it was Friday afternoon-the dinner tray was picked up some 30 minutes later.The patient did not get fed-and is the reason she is in silverstream , to get nourishment-The aides refused to get her in the wheelchair because they were late for their 10 minute break,another aide was unbraiding her hair and passed by me a flipped her hair in my face-I took the pt to the hair salon and she sat when we returned for 1 hou 30 minutes- no staff was around to help her back to bed-Sorry services-the administrator has been informed repeadely.And seems not concerned at all-someone over her should go in and pretend to visit and see for themselves the patients are suffering,those that cannot help trhemselves-I hope they close tis place down-they have enough complaints to do so.

Azalea Health & Rehab Center Wilmington, North Carolina 28412

The staff at Azalea are ok, I did not feel safe leaving my family member there. The management is HORRIBLE!!!!!! The nurses are overworked and very tired. I brought some of the nurses lunch one day because they got "stuck" there for 18 hours because their bosses wouldn't answer their phones? The staff would be great if they had a good support system. This place needs some serious management changes. I moved my family member because of the lack of respect I felt when talking to their rehab nursing manager. She was very rude and then proceeded to blame the nurses and not take responsibility. The CNA staff is good but once again overworked as well and sometimes forget to tell the nurses of a patients concern. Some people in the therapy department are pushy and tried to get my family member up when she wasn't ready and had not had pain medication. And then one morning tried to get her up at 6:30! She needs her rest! Not to be woken up this early for therapy. Overall I was very unhappy with the facility. The food was ok. Not very nutritious. The housekeeping staff was not good, the bathroom wasn't cleaned for over a week! Overall I would not suggest it.

Azalea Health & Rehab Center Wilmington, North Carolina 28412

This facility is not up to par. It is around a year old and they are continuously short of staff. I was there and watched a lot of good staff leave or be unreasonably fired really paid attention to the nice way staff talked to the residents/patients, in spite of being overworked….I also paid attention to the way the nursing staff that works on the floor is treated by the staff in the "offices". On any given day the CNA'S are caring for from 20-30+ residents/patients EACH, not to mention the nurses are working entire units by themselves! The DON yells and screams at the staff like they are not worthy of speaking! She actually tells them to shut up and let her finish talking if she is interrupted/NO RESPECT. This facility is beautiful but if the owners don't get someone else in these offices they will lose out on many residents and some really beautiful-at-heart employees. This is important to me because I like to feel safe and comfortable in my surrounds not look around and see staff crying due to the way they are being treated. They should greatly compare their success upon opening this facility to the unsuccessful way it is run now!! I would not care to have a family member enter this facility!! Great personalities get great reviews, but they should really start at the top and change Melinda's

Northchase Nursing and Rehabilitation Center Wilmington, North Carolina 28405

Zero professionalism, the phones do not get answered and they are rude to family members. The admin was judgmental on the phone, they have not been mindful of the deeply painful elements surrounding my family's particular situation and have provided ZERO follow up. They do not call when they say they are going to call and they do not follow through on the things they offer to do. They also seem to think that allowing a sub-standard "CNA" to remain on the premises of their establishment is prudent and acceptable. REALITY: the nursing home INDUSTRY has NO infrastructure to deal with elderly addicts who enter into their care with severe health problems brought on by alcohol addiction. Furthermore, this institutin has vilified the family with little to no acknowledgement of the depth of seriousness of our situation and definitely NO understanding of the reality of it, this much is for certain. I have never been spoken to more rudely in the whole of my life and these people should be ashamed of themselves. They care more about LIABILITY than HUMANITY and that's why, in short, Northchase sucks.

Azalea Health & Rehab Center Wilmington, North Carolina 28412

Very excellent care and service. My mother was there and still is there on the long term care side and the staff is wonderful. The food is also very good since most establishments do not have very good meals. The day nurse that is there the majority of the week is awesome, she is very thorough and always answers my questions, I also feel like my mother gets taken care of very well and I feel safe leaving her there. As with any place they have bumps in the road but I have been very pleased with their service so far!

Azalea Health & Rehab Center Wilmington, North Carolina 28412

Rehab staff is excellent, and the nurses are, while very nice and personable, seem to be overworked. I waited an hour for pain medicine because the nurse was "very behind". This happened several times.

Also, I wanted to go home on Thursday and was cleared by my PT and OT, but was told I had to stay until Monday because "there were already too many people leaving".

The food was generally pretty good for rehab facility.

Cypress Pointe Rehabilitation Center Wilmington, North Carolina 28401

The facilty is alright. I like the work out room.

Autumn Care of Myrtle Grove Wilmington, North Carolina 28412

We put my mom in autumn care of myrtle grove about 4 months ago. I can say that it is one of the cleanest smelling homes I have visited. I think that says alot about the staff alone.CNA's have been great! Always friendly and happy to see us visit.Nursing staff always calls when something changes with my mom that they feel I need to know right away.So far I would recommend this home to anyone. Oh yeah and the food is actually good too.!

Liberty Commons Rehabilitation Center Wilmington, North Carolina 28403

My father was at this facility and his wheelchair was switched to an inadequate unsafe chair. They will not do anything about it. Watch your belongings carefully as they don't care about them. It is acceptable to them to leave a patient with a chair that is not his.

Northchase Nursing and Rehabilitation Center Wilmington, North Carolina 28405

This facility is absolutely HORRIBLE! I am in the process of having my mother moved. I have spoken with everybody from the administrator on down to address the concerns that we have and NO ONE has done ANYTHING to make things better. The care the patients recieve there is sub standard to say the least and the attitude of the employees is absolutely horrible! PLEASE PLEASE do NOT put anyone you care about in this facility.

Accordius Health at Wilmington Wilmington, North Carolina 28401

I WOULD LIKE TO THANK THE STAFF FOR THE CARE & COMPASSION SHOWN BY THE ADMINISTRATION STAFF AND NURSING STAFF. MY FATHER WAS A RESIDENT AND EVERYONE WAS SO GOOD TO HIM. THEY ALL TREATED HIM WITH RESPECT AND MADE SURE HIS NEES WERE MET. HIS GOAL WAS TO GET HOME AS INDEPENDENT AS POSSIBLE TO ENSURE HE WOULD NOT RETURN TO THE HOSP. THANK YOU ALL AT WILMINGTON HEALTH & REHAB. MY DAD IS DOING WELL.

Accordius Health at Wilmington Wilmington, North Carolina 28401

My husband spent 3 months there. I could not ask for any better treatment. Nurses and therapists were OUTSTANDING! Even the doctor and adminstration listened and responded to his needs. He recovered and it is only due to the medical,physical and personal treatment he and I both received there!!!!!

Accordius Health at Wilmington Wilmington, North Carolina 28401

The nursing staff and all those employees who daily care for patients are excellent. The administration…the "bosses"…misrepresent the truth right from the first intake interview. The on-staff doctor ignores patient requests. Patients must share a bathroom with a complete stranger. Communication with families takes place only when demanded…repeatedly…by the families. Promises are made and broken by the administration. Cudos to the those hard-working nurses, LPN's, and CNA's. Shame on the "suits".

Autumn Care of Myrtle Grove Wilmington, North Carolina 28412

I was very pleased with the care my Mother received at Autumn Care. The Nursing Staff was professional and my Mother became very fond of them. I would recommend this facility for a loved one.

Peak Resources-Wilmington, Inc Wilmington, North Carolina 28401

Great facility! The staff was like family and made my mom feel great. She didn't want to leave. I felt my mom was in the best place possible. God bless you all.

Peak Resources-Wilmington, Inc Wilmington, North Carolina 28401

I give thanks for the staff at Silver Stream. My mother is well cared for and in a very positive and caring environment. Working in health care , myself, I know what it takes to work with and care for sick and injured people. Also, I know how it feels to be scrutinized by the patient's loved ones.

The care givers that I encounter rise to the occasion. They are positive and helpful. They listened to my sisters and me. They did what they could to meet our requests. Theses strangers are no longer that. Thank You!!!