Review of Universal Health Care Lillington

5 Star User Review

The staff are friendly. The facility is clean and I am glad I chose Universal Health Care.



Replies to This Review

It's hard to believe this comment is from a resident or a resident's family. While some of the staff is caring, many are not and I encourage you to visit at different times of the day & night….. unexpected. Look around, check your family member for their personal cleanliness. (diaper) Check the linens on the bed for soil stains. If they have trouble feeding themselves, visit right after a meal & look at their tray to see how much has been eaten. (This will tell you if they're being helped & monitored as needed) Check their water cups for fresh ice. What time were they last changed, bathed, hair combed etc.? Are they helped to bed when they need to be or when the CNA makes them? Are they gotten out of bed & dressed as they should be or left in bed all day or until late in the day? Be proactive. Ask questions. Don't be afraid to look. If your family/friend/relative is anywhere other than "A" hall, you should be comcerned.