Our mother was here for 12+years until her recent death @ 103….we never considered relocating elsewhere. The staff in the building, especially the 500 hall, were caring dedicated hardworking people. Mom was an easy, non-demanding resident; she was in very good health but was immobilized & unable to walk due to arthritis and a back injury. We volunteered here weekly and visited almost daily…. translation= a lot of observation. Mom was always content, clean and comfortable. We cannot comment on the night staff since our visits occurred during the day when mom was most alert. We had only two criticisms. We were never informed when the optometrist or podiatrist would be visiting the building for exams….despite repeated requests. Mom was deaf and it would have been easier if we were there and could have also gotten first hand reports. The second was regarding her bed. Mom would 'escape' from a regular hospital bed trying to get herself to the bathroom. Needless to say, she fell a few times, once incurring a broken hip. The facility would temporarily switch her to a "Hi-Lo" bed, that lowered completely to the floor. After some patient advocacy intervention, mom was assigned the Hi-Lo bed permanently. And yes, there were some occasional oversights regarding water, buzzer and alarm….the CNA workload is daunting. Again, reread our intro…we never considered relocating mom in these 12+ years. Overall, in all this time and with our constant presence, we felt that the facility treated our aged, frail mother with much "TLC" and respect.