User Submitted Reviews

Pettigrew Rehabilitation Center Durham, North Carolina 27705

This Facility was bought by Southern Healthcare Management LLC - from Kindred Healthcare effective May 1 2014. Since the purchase; most senior leadership including the Administrator, DON, and senior nursing staff, as well as 75% of Rehab staff have left and gone elsewhere (by their own choice). I have personally have been very proud of this facility over the years, I think we had developed a pretty good reputation for a place that provided great nursing care with an absolutely outstanding rehab department (Even if we were not the Most beautiful spot in town:). A Great number of our staff (from the bottom to the top) had been here for so long - 15 to 40+ (yes 40+) years that we had indeed considered this place a second home - and considered all of our co-workers and residents "family". Plainly and simply put - one year ago I would have given this facility a 5 star rating and argued vehemently with anyone who disagreed! Today - I am surprised the State has not come in and shut us down - deservingly. Since our takeover, employee hours, employee wages, and resident care budgets have been cut to the point that it is truly a shame that this facility is still in operation. As of this writing I am still an employee of this facility. One year ago - if a family member of mine needed to be placed in a skilled nursing center, I would probably have insisted that it be here. Today - I would absolutely insist it be elsewhere.

Treyburn Rehabilitation Center Durham, North Carolina 27712

this place needs to be shut down immediately!!

the nurses, nurse supervisor and doctor are all rude. you will not get fed here nor will you get your pain meds.

my relative died here due to the staff that was supposed to be taking care of him/her.

Concordia Transitional Care & Rehab-Rose Manor Durham, North Carolina 27704

My first time in a rehab center, and I was quite unsure what was awaiting me! I had not heard of Rose Manor until after my surgery and I was to be discharged to a rehab facility. I got there and stayed for a month. I only have praises---the rehab was great and nursing staff were very caring. After discharge, I have gone back a few times to visit and appreciate staff for what they did for me. I would recommend Rose Manor if you want to have a great experience in a rehab center.

Pruitthealth-Durham Durham, North Carolina 27705

This facility is FANTASTIC! I have actually had both of my parents and my grandmother to come to UniHealth Post Acute Care of Durham for there therapy and rehab needs! The staff is great, they were always kind and greeted me with a smile! My partents and my grandmother absolutely LOVED being there! They seemed to become friends with the staff and therapists..The rooms are the biggest ones that I have seen in a facility before, they are always clean, never any smells. I was told that they are almost finished remodeling the top floor, that will have a movie theater, pub and chapel!! I mean, what other facility has that??!! My dad is having his other knee replaced soon and is excited to get to go back to UniHealth of Durham for therapy! I would certainly recommend this facility to everyone! I already do!

Pettigrew Rehabilitation Center Durham, North Carolina 27705

My Dad and I were very lucky to have found Pettigrew Rehab. He had previously been at 2 different nursing facilities in Guilford Co. and they were not acceptable. After visiting numerous nursing facilities in Guilford, Alamance, Orange, and Durham Co. we selected Pettigrew. The staff members are knowledgeable and competent. They are courteous and helpful. The personnel we interact with genuinely care about the residents. Health and safety issues are promptly handled. This facility is clean and attractive. Food and beverages are nutritious and tasty. My Dad and I are very happy with the care he receives at Pettigrew.

Pruitthealth-Durham Durham, North Carolina 27705

This nursing facility is horrible. I have had a family member there. The CNA's are hateful and the nursing staff good care less rather someone has a need or not. It is not efficient in their residents needs. I have seen call bells on for over an hour before someone will assist the resident. There is alot of standing around and chatting in the hallways between CNAs. Laughing and horse playing. My Father asked someone to assist him to the restroom for over an hour and no one ever did come to assist him. He soiled himself. I have walked in my father's room and 2 or 3 dirty trays would be sitting around the room. The rooms are nasty. I would not recommend this facility to anyone.

Pruitthealth-Durham Durham, North Carolina 27705

Good staff, especially CNAs, RNs, and the people that actually do the work. The DON, is rude, obnoxious and arrogant and is only concerned with protecting her job. When I was checking out facilities, the admission coordinator was totally playing up to the amenities of the facility and reeked of marketing. Having no choice since the hospital was discharging my mother in the next day or two and every other place that took Medicare was full, I green lighted my mother's admission to Unihealth for therapy. Like I mentioned, the staff is outstanding, but spread way too thin. It is obvious that the corporation is interested in the bottom line first and actual care is a distant second… I received countless phone calls at night saying my mother was doing this or that… Hey, people, how about DOING YOUR JOBS? they demanded that I drive into the facility to deal with her on several occasions because my mother was still in delirium and acting strange. Every time I did so, my mother was calm and the CNAs were keeping her busy and she was fine. Thanks for wasting my time and pushing the panic button unnecessarily, even though I was paying you to help my mother get better. After 6 weeks, I was called by the DON and demanded to come in ASAP for a meeting because they weren't going to deal with my mother anymore and were kicking her out. Thanks a lot. After 3 of the most stressful days of my life, I found a much better place for my mother to be cared for. I'm sorry she (and I) had to go through the half-assed care of this place. Only put your loved one here if you have no other choice and KEEP CHECKING IN to be sure they are receiving proper care. The low-level staff for the most part is outstanding, hard working, and pushed too hard for what they make. The higher-ups are just a bunch of clowns that want to pass the buck and the blame back onto the families and cash those checks as fast as they can.

Brian Center Southpoint Durham, North Carolina 27713

I would not take a dog here for rehab! or my worst enemy! The staff knowledge is of a middle school kid, I dont know who is running this place but they need to be shut door, lock the doors and throw away the kid. The care my parent received here was the worst I have ever seen, the nurses are not friendly and always have an attitude if you ask for anything, the rooms are not clean, the food is some mess I would never ever eat even if I was straving. The rehab theraphy is a joke! They dont have a meal plan for diabetics I was told everyone eats the same thing! What how crazy is that. If you love your family, do not leave them in this place! Worst Care Award!

Pruitthealth-Carolina Point Durham, North Carolina 27705

Beware of the lack of care, be your loved one's advocate. Go there a lot, at different times. FYI, the staff doc is well-intentioned, but has too many patients for the few hours each week that he is at the facility. Be sure to keep track of the number of days that Medicare will pay for and the other services (like PT and OT), otherwise you will get a bill from UniHealth.

Pruitthealth-Durham Durham, North Carolina 27705

If I could give this place 0/5 stars I would! Don't send your loved ones to this facility!

My parents went in ambulatory + in less than 4 months they were unable to walk + so weak they could barely stand. There was no therapy whatsoever. It is a warehouse for people waiting to die. If you want your loved one to be placed in a wheelchair in the hallway all day then this is the place for you.There is no way to communicate with your family member or the staff. I think the staff tries to do the best they can but the administrators only care about the money.I beg you to look elsewhere before it's too late.

Pruitthealth-Durham Durham, North Carolina 27705

It's very difficult to find a facility that is not substandard. It's a shame that individuals who depend on people who are paid to do their jobs would offer poor service to our elderly and helpless population. All owners need to ensure that their facilities are staffed with and provide quality care before they find themselves in litigation!! Remember one day, you too will need help from someone.

Durham Nursing & Rehabilitation Center Durham, North Carolina 27705

My mother is at grace and it is atrocious. They do not bath her on a regular basis and her hair is matted together. There are 3 patients in the room and it smells horrible. Many of the patients seem to be left in wheelchairs all day. We have purchased clothes for my mother over and over and they always seem to end up missing or in the bottom of her closet in plastic bags. We can't tell what's clean or dirty unless we smell them. The nurses only seem to want to help when you are there in person. The staff blows you off and try to tell you whatever they think you want to hear just to get you out of the door. I went to pick my mother up and I called them ahead of time. They called me back to notify me that my mom had a huge rash on her buttocks and back. If they were cleaning her on a regular basis this would have been seen before I was coming to pick her up. They only noticed the problem when I was coming to get her meaning they were trying to clean her before I got there. My family and I are in the process of trying to move her now.

Durham Nursing & Rehabilitation Center Durham, North Carolina 27705

I would not recommend this facility to anyone!

The facility is dirty and following apart! The most depressing nursing home I have ever seen! Dirty and smelly- just awful!

The housekeeping is a joke. Clothes disappear all the time even if they are labeled and they just through any ole thing on the residents even if it is not theirs.

Awful place! It is all about the $$$$$$$$$$$$$ there. Administration is lazy and dishonest. Cannot be trusted!

Durham Nursing & Rehabilitation Center Durham, North Carolina 27705

My Father suffered a stroke and has been in the care of Grace Healthcare for 16 days. The staff has been excellent. The administrative staff was helpful in that they provided us with the information we need for admittance and financial options that were available to us. They have earned the title of trusted consultant. The medical staff, especially the rehab. staff has been exceptional. This is were the rubber meets the road. The progress my Father is making can be seen each day. They are caring and determined to get the most out of him so that he can reach his goals. The housecleaning staff has there work cut out for them, but they do their best to keep the facility clean and more importantly, keep the patients clean. Their challenge is huge. I'm there almost everyday, so I see what goes on and I know it's not an act. More later after 30 days.

Pruitthealth-Carolina Point Durham, North Carolina 27705

My parent was there for rehab. They are mixed with people that are mentally ill. They started showing signs of depression and sleeplessness. Just siting there for a few hours makes you feel like your in a insane assylum.

Pruitthealth-Durham Durham, North Carolina 27705

I MUST SAY I WORKED IN DIETARY FOR THIS AWFUL FACILITY. THE WAY THE CNAS EAT THE PATIENTS FOOD IS RIDICULOUS, THE WAY THEY FIRE AND HIRE EVERY WEEK IS RIDICULOUS, THE NEW DIETARY MANAGER THEY HAVE THERE IS SO INCOMPETENT ABOUT HER JOB SHE KNOWS NOTHING ABOUT THE DIETS HOW TO PUT IN DIETS, HOW TO SUBMIT WEIGHTS, SHE CARES NOTHING ABOUT HER KITCHEN STAFF. FOR EXAMPLE FIRING A COOK ON HER SECOND DAY IS OUT OF THIS WORLD! SO ALL OF YOU LOVELY PEOPLE WHO ARE THINKING ABOUT BRINGING YOUR LOVED ONES HERE TO LIVE, PLEASE DONT! THE ADMINISTRATOR DOESNT CARE ABOUT HER EMPLOYEES SO YOU KNOW SHE WONT CARE ABOUT YOUR LOVED ONE.

#THATISALL

Croasdaile Village Durham, North Carolina 27705

My aunt was at Croasdaile Village in the Pavillion section. She moved there from the independent section (she began losing her memory and had to move to the stepped up care part). She liked the independent part but hated the Pavillion.

She got the norovirus and almost died. The entire Croasdaile facility was closed down for a month and under quarantine for the virus. The patients were isolated that whole time and couldn't have any visits from anyone. During that time my aunt wasn't fed regularly. They would bring the food tray into the room, then take it out again without checking to see if any food had been eaten. My aunt hadn't even realized the tray was there, sitting on a table in the room.

We moved her to another Durham nursing home. She's very happy now.

Brian Center Southpoint Durham, North Carolina 27713

We are bewildered that there are not enough wheel chairs for patients that are in need of them, and also bedding supplies…some of the bed pads are so bulky that they are very uncomfortable to lie on for hours. Also not all of the staff know how to properly use the equipment .My son had a very distressing situation happen when the use of the Hoyer lift machine was not fitted correctly.

The staff as a whole are very friendly and try to do the best the can under the circumstances in that there is not enough of them, especially on the week end.

On the plus side, it is clean and odor free.

Durham Nursing & Rehabilitation Center Durham, North Carolina 27705

Grace Health Care is a peaceful setting. Activities are innovative and often. The nursing staff is friendly and helpful. The doctors are highly skilled in long term care and will meet with the families as needed. The dietary staff offers attractive and tasteful food. They are always willing to offer an alternative meal, soup or snack. Housekeeping staff keep the facility clean and odor free. All staff relate well with the residents creating a homelike environment. The administrator and Director of Nursing always have an open door. Grace Healthcare of Durham is a homelike environment with happy staff and happy residents.

Pruitthealth-Durham Durham, North Carolina 27705

I found this facility to be the worst I have ever experienced, for my love one..the nurses and cna' are unprofessional, uncaring and very lazy. Their behavior gaves me the impressionn they're only there for the money.

Carver Living Center Durham, North Carolina 27704

On 9/2/2011 I visited Carver Nursing Center for a tour and was pleased to see that the facility had been upgraded. The rehabilitation rooms are very nice and the long term rooms are nice as well. The long term rooms are a little smaller than the rehab rooms but much larger than what I have seen in other facilities. The social worker was very nice and had a answer to all of my questions. I came during dinner and viewed the residents eating, the food looked good and the residents seemed happy. Another plus, i did not smell urine or feces not one time while touring the facility. This facility may not have a lot of state of the art equipment but it seems to have caring staff members who genuinely care about the patients. The only draw back is powered wheel chairs are not allowed"( but that is a small drawback compared to nice rooms and the quality of care this place has to offer. My philosophy is where ever you decide to place your loved one regardless of how good the facility is, staying involved is the key.

Review submitting from a caring grand daughter

Durham Nursing & Rehabilitation Center Durham, North Carolina 27705

This is an excellent, caring Facility. My Mother recieved the best care at this facility. The staff are loving and truly care. I would reccommend Grace to anyone considering a Nursing home.

Durham Nursing & Rehabilitation Center Durham, North Carolina 27705

The place is a joke. The care is horrible, the management sucks, the housekeeping is horrible, the building is old and falling apart, the maintenance is terrible and the only thing that is important to them is the ammount of money they make. On top of it, it is a very racist building.

Treyburn Rehabilitation Center Durham, North Carolina 27712

My mother was a recent patient at Treyburn, I would highly recommend this facility to anyone. Nursing staff was very customer service oriented and friendly.

Brian Center Southpoint Durham, North Carolina 27713

Was a patient there 2 years ago and had a wonderful experience that I went back after this hospitalization. Will never recommend facility to anyone for therapy or nursing care. All staff was rude and never answered light. The worst customer service ever.