User Submitted Reviews

Pruitthealth-Neuse New Bern, North Carolina 28560

My husband was a recently a patient at Pruitt Neuse NH. The staff were friendly and helpful; however, the time frame between requesting aid of any kind could be hours. Help with patient hygiene and bed changes were practically non existent. Wound care nurse (for wound care 3 times a week) was not done per proper protocol with improper coverage of wound and care. I personally believe the facility is understaffed significantly. Also, the food was horrible. I would never recommend this facility to anyone.

Riverpoint Crest Nursing and Rehabilitation Center New Bern, North Carolina 28563

Allowed extreme amounts of mold to grown in my parent's room, on the light-switch pull cord, around the window-mounted AC unit, in every corner and on the walls of the bathroom and behind pictures in the main room. They claimed the flat-screen TV "accidentally fell off of the stand" but could not produce the broken TV when challenged on the issue. They obviously stole the TV. This was not reported to the family until family visited the patient and discovered there was no TV on the stand any longer. Pants have been stolen/gone missing. Patient's fingernails grew to over 1 inch in length, and no trimming was done until family saw how long the fingernails were. Feet and toenails remained un-trimmed and cared for properly.

They broke the patient's glasses with no explanation of how it happened, then locked the glasses over the weekend in the social worker's office, so the patient went 4 days without being able to see. They did not notify any member of the family. They "lost" the patient's wheelchair. Family members searched and found the wheelchair out behind the facility where it had been apparently for 4 weeks. One of the patient's jackets was found draped on the back of a nurse's chair in the front lobby with no explanation of how it got there. Tried to give the family members out-of-date canned liquid food from their stock to feed the patient. When it was pointed out that the entire stock room had out-of-date, confronted individual shrugged and provided no solution of how to rectify that or that it would not occur again.

Cherry Point Bay Nursing and Rehabilitation Center Havelock, North Carolina 28532

I am not your average nursing home-aged patient, but due to circumstances beyond my control, I have been a nursing home patient for the past 2 1/2 years. I chose this facility due to location, but have stayed due to the staff and the other patients. The CNAs are what makes your day go smoothly. The Activity Director really works hard to give her all and makes sure the patients have something to do everyday. She could make or break your day. If she was working then I looked forward to the day ahead : ) if she was off, then I would stay in bed. I can't say enough about her or the CNA's that work here!!!!!!! The CNA's are your lifeline, they get everyone cleaned up and ready for their day, when you need any personal hygene throughout the day, they are the ones that take care of you. Before they get off their shift they make sure you are clean and dry. To me--they (CNA's) are the most overworked and underpaid professionals I know!! I somewhat understand that the state regulates what the food menus are BUT it has alot to be desired. I am GLAD to have had my own 1st experience living in a nursing home here @ CHERRY POINT BAY NURSING AND REHABILITATION CENTER. I would personally recommend this facility to anyone looking for a home for their loved ones!