User Submitted Reviews

Five Oaks Manor Concord, North Carolina 28027

I have had a family member here and they received wonderful care. Some of the staff are like family and the food is ok. It is nice to have a choice with your meals rather than just getting served whatever is cooked. I have no complaints about the therapy team. Each and every therapist I saw knew what they were doing.

Five Oaks Manor Concord, North Carolina 28027

This place is really bad. Management does not like Hospice interfering and will pretty much tell you. Our loved one was brought a cold lunch tray daily because he was not taken to the dining room. So many more reasons not to put someone there. MY DOGS GET BETTER CARE IN A KENNEL.

Transitional Health Services of Kannapolis Kannapolis, North Carolina 28083

I feel this facility is attractive in appearance, clean in the entrance, but as you enter the Long Term Care area, the odor of urine is almost breath taking. The rooms seem to be cleaned regularly, with clean floors, but the patient's incontinence pads in the bed are apparently not changed when soiled. I feel that the patient's diapers are changed, but they're often left lying on the soiled pads. Several times, while visiting, other visitiors reported the horrible odor in the 600 hall. Inspectors came immediately, as if it was a gas odor, simply to confirm that it was urine and feces odors. They are "understaffed", with only two CNAs to cover 3 halls, most of the time, in the evening. They do as good of a job as possible, but definitely need more workers to take care of the patients.

Pruitthealth-Town Center Harrisburg, North Carolina 28075

The oaks at town center is a very beautiful facility with a welcoming staff. Very impressed with the rehab staff and the time they spent with my mom to prepare her to return home. She at times could be difficult and they were very patient. The nursing staff kept my mom very well cared for. I came in at all times of the day and evening and my mom was always well put together and happy.

Five Oaks Manor Concord, North Carolina 28027

DO NOT BRING YOUR LOVED ONE HERE. IF YOU ARE NOT THERE EVERY MINUTE OF EVERY DAY THEY WILL SUFFER. THEY DO NOT CARE ABOUT YOUR LOVED ONE OR TAKING CARE OF THEM THEY JUST WANT THEIR MONEY AND THEIR BEDS FULL

Transitional Health Services of Kannapolis Kannapolis, North Carolina 28083

After reading the reviews on this website, I was so thrilled to have my mother admitted to Transitional for physical therapy. I quickly changed my mind.

Although the facility appears to be clean the patient care is appalling.

Although my mother could not feed herself, the staff did not assist her.

The residents were often left in the dining room for over an hour before dinner was served.

They refused to help my mother to the bathroom.

PLEASE DO NOT SEND YOUR FAMILY MEMBER HERE

Pruitthealth-Town Center Harrisburg, North Carolina 28075

1- WOULD NOT PUT ANOTHER FAMILY MEMBER IN THIS CENTER

Five Oaks Manor Concord, North Carolina 28027

I had to go to Five Oaks after surgery for rehab. Their staff wa very kind and the therapy department was great to help me to get back on my feet! I would recommend Five Oaks to others.

Transitional Health Services of Kannapolis Kannapolis, North Carolina 28083

I chose THS for my mother because of good experiences as a pastor visiting patients. Kerry is great and I would recommend them to anyone.

Pruitthealth-Town Center Harrisburg, North Carolina 28075

I had to have hip surgery and was told The Oaks was a great place to go for rehab. Upon admission I sat in the room for a few hours before the nurse finally came to my room and introduced herself. I had not had anything to eat since breakfast and it was nearing 2:00 pm. When I informed the CNA of my need for something to eat she gave me crackers and milk and stated dinner will be at 5:00 pm. I was extremely hungry and was unable to wait. I finally called a family member and was brought something to eat. I asked for a wash cloth and soap and had to wait another hour and a half before the CNA returned with these items. Alarms were constantly going off in the facilty and getting a quiet nights sleep was extremely difficult. I finally had to leave the facility , realizing I would not benefit from my stay at The Oaks.

Pruitthealth-Town Center Harrisburg, North Carolina 28075

Very, very impressed with this skilled nursing home!! The staff are so friendly and loving. I highly recommend The Oaks at Town Center for Rehab/Therapy and skilled nursing services. I give this facility a 5 Star rating.

Pruitthealth-Town Center Harrisburg, North Carolina 28075

My mother-in-laws stay at the Oaks was a supportive and caring experience. I thank the staff for there attentiveness. She was there for 5 weeks and when she came home was strong and equipped to take care of herself. They taught her ways to make task easier for her to handle.

Transitional Health Services of Kannapolis Kannapolis, North Carolina 28083

My mother stayed at THS for rehab after a heart problem. I visited each & every day for the 16 days that my mother was there. Never once did I smell urine. The facility was always clean, the staff friendly, & accommodating. I felt as though my mother was well cared for during her stay. The staff always did everything in their power to make my mother happy. If my mother or any of my family needed to be admitted to a facility, this would be the one I would suggest!!!

Pruitthealth-Town Center Harrisburg, North Carolina 28075

Totally disappointed with this facility. Quality of care was not what I had expected. Therapists didn't give quality treatments for therapy and spent most of their time on their cell phones. I will never take any loved ones there again. Total disappointment!!

Pruitthealth-Town Center Harrisburg, North Carolina 28075

Proper attention was given, but there was no awareness of the personality, emotional state and tendencies of the patient. It was a one -size-fits-all approach. My personal opinion is the patient came out worse than they went in, absolutely terrified to move. A date was given for her rehab. Magically, it was the date Medicare ran out. Perhaps all institutional type care is that way and this is the norm.

Transitional Health Services of Kannapolis Kannapolis, North Carolina 28083

The best facility in area. My father was at this facility and I was worry free for 6 weeks. All nurses were very nice. My father told me that even he ask help middle of night, they never made faces. Very friendly and caring staff. Every time I visit with my kids and passing snacks they always ask everyone including visitors. My kids were surprised too. They keep facility very clean. They always called for any changes with his routine. They also let my mom to ride with him to Doctor's appointment. Physical Therapist were very nice and my father is able to be on his feet with their hard work. I am referring this facility to everyone.

Transitional Health Services of Kannapolis Kannapolis, North Carolina 28083

Terrible no communication. No attentive and caring people. Patients everywhere in hallways. Fire hazards. Filthy. No direction by administration. Don't get any response until you leave and want to bill insurance.