1 Star User Review
If I could give 0 stars I would. I am a guardian of a patient I just removed from their because the administrator told me that if I didn't like the way they were treating him I could do a AMA or she would do a FL2. At the time I didn't even know that I could remove him and didn't know what a FL2 was. Three times in one week we visited and the call button wasn't where he could reach it. I and his other family members brought it to the staffs attention and we were reassured it wouldn't happen again. We would call on the way to see how he was doing and were told good… (we were a hour away). by the time we got there he looked terrible. He was always in good spirits considering his accident that left him with a severe traumatic brain injury. within a few days he cried and told his sister he wished he had died. I figured… I would address my concerns and with compassionate staff that it would get better… ( a new environment.. takes time to adjust.) but when the administrator screamed and hollered at me… because of my concern for his well being… I removed him… The best decision I could have done. Now he is in a facility with compassionate care. And I am still working on getting him closer to home. but I would rather my loved one be hours away with compassionate care… than in a facility that lies and doesn't care about their patients. By the time I got their his face had old food under his mustache… his teeth wasn't brushed for a week and of course… the call button was in the wheelchair next to his bed. (he can't even roll over… but thank God… he is cognitive enough to know what is going on and can speak up and let us know when he is NEGLECTED. There are ways to remove your loved one. Don't think there isn't. never go by just a review. Especially a state.. because they will only report state regulated negligeince. It isn't a state law to be uncompassionate and hateful to a family member.. in the presence of the patient. Look around… God WILL provide. I am glad it got this bad… or he would still be there.