User Submitted Reviews

Diamond Hill Nursing and Rehabilitation Center Troy, New York 12182

My 91 year old mother is currently a patient at Diamond Hill. She was transferred there from the hospital to regain her strength after breaking her leg, along with having physical therapy.

Naturally, when I learned of the facility she was sent to I started reading reviews online about Diamond Hill. They were not favorable. I stated this to administration and was told that they were under new management, staff changes had taken place and they were working towards improving the facility.

I was nervous to keep my mother there but decided to give them a chance. I am glad I did. I have found everyone there to be wonderful. The staff greets everyone with a smile and verbal greeting. The hallways and rooms are clean. Floors are polished. I observed maintenance cleaning air filters in each room along with changing air freshners. The nurses are approachable and willing to discuss the daily care my mother is receiving. The aides quickly remedy any situations they see to make sure a resident is comfortable and safe. The food staff takes the time to discuss dietary needs, likes and dislikes. They take note of what was eaten or not. Physical therapy constantly keeps me informed of my mother's progress.

My mothers care has been excellent. The staff has been attentive to all her needs. Mom mentioned to me that during the night someone came in to check on her and brought her an extra blanket saying….."I brought you an extra blanket since it is cold out tonight and I know that you are often cold." The aide's thoughtfulness was appreciated. Mom has had a lot of issues and everything has been taken care of with a smile and the knowledge that they are there to care for her. I have watched how other residents are cared for and found that it is similiar to my mother's.

Mom will probably be there for for a couple of weeks more before coming home. I trust she will continue to have a good experience there.

The only negative I can think of is that it is an older facility and doesn't have the modern "sparkle" that you might see in a new facility.

I believe that Diamond Hill is changing in a positive way from the reviews of a year ago.

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Eddy Heritage House Nursing and Rehabilitation Center Troy, New York 12180

My mother was there, we heard it was the best around. It was only ok. Therapy ended too soon, they were quick to cut her off after only 2 weeks. Also, the staff wandering around complaining about having too much work to do, they are short staffed, if they stopped complaining maybe the pateints would get what they need. There were some really good staff there though, there are good and bad everywhere you go. Oh, and DO NOT bring anything of value there! The staff will take it.

Diamond Hill Nursing and Rehabilitation Center Troy, New York 12182

My family member has been at diamond hill for over a year now. I can tell you that I am very pleased. Initially I wasn't. There wasn't enough staff and it was like a mad house. But then they hired a new Director of Nursing in November 2012. She has been wonderful! She is responsive and addresses your concerns immediately. She has straightened most of the staff out too! She doesn't hide in an office, she sees the people that live there, she takes time to speak to them and she is liked by the people and staff. Staff respect her. I hope she stays. She is exactly what diamond hill needed!

Diamond Hill Nursing and Rehabilitation Center Troy, New York 12182

If I could give NO stars, I would. My dad was transferred to Diamond Hill from hospital, initially for rehab, then long-term. Before we could get him relocated to another facility, his cognitive and physical abilities diminished rapidly (per staff, due to aging). Then, unknown to family, he developed stage 4 bedsore, septicemia (blood poisoning) and osteomyelitis (bone infection). Miraculously, after weeks in hospital, he survived yet they insisted he return to Diamond Hill! No way that was going to happen. Happy to report that he doing very well and cognitive once again; now at a wonderful facility, The Albany County Nursing Home.

Van Rensselaer Manor Troy, New York 12180

always short on stuffs my mother always have to wait 15 - 30 minutes for help going to the bathroom and an hour to get in to bed

Van Rensselaer Manor Troy, New York 12180

I have a friend living in the Manor and am very impressed with the cleanliness, scheduled activities, and all around friendliness. We have visited weekly for the past couple years.

Van Rensselaer Manor Troy, New York 12180

What a wonderful experience! Clean, understanding smiling people. Nothing like everyone knew as "The County Home". I wish I would have considered it sooner.

Diamond Hill Nursing and Rehabilitation Center Troy, New York 12182

One of my parents lived here. The care was awful. They were understaffed. We got food poisoning from eating there, and so did many of the residents. The staff claimed it was just "stomach bug" going around. We knew better! I visited very often and stayed on top of things, but it didn't help my parent get better care -- it just made me sick!

Warning: I toured this place before ever considering it for someone I love. I toured and researched every local nursing home I could find. The bottom line is, they show you only what they want you to see and tell you only what they want you to know. Even visiting unannounced wasn't very revealing. Beware, and pay attention to the condition of the residents. Don't be afraid to talk to the residents either. I had residents afraid to talk to me because they were afraid. I guess I should have taken that as a hint.