Review of The Grand Rehabilitation and Nursing at Rome

1 Star User Review

If I could give it less than a star I would. Some CNA's and nurses are good but in general they provide the least amount of care possible to quiet people. The scariest part is many of the patients cannot advocate for themselves. My mother was a long time resident and needed to see a specialist outside of the facility to help manage pain that prohibited daily function. For more than a year they would not send her and cited multiple reasons as to why they couldn't get her to a specialist. In addition they spent $500 out of her personal account to purchase clothes (which she did not need as we had brand new clothes for her already). No one authorized this purchase and when asked about how it happened, their apology was that they fired the lady working in the business office and that it would not happen again. They would not and have not returned the $500. Often my mom was sent out of the facility for appointments without anyone in the family being notified, once even to have a cyst removed surgically from her face. Despite notes on her chart to inform family and discussions with social workers, this was a constant problem. Communication is very lacking. They are often understaffed and will use that as an excuse to not get things done. I have since moved my mother to another nursing home facility and have been much more pleased with the level of care, compassion, cleanliness, communication, and respect.