Review of The Highlands at Brighton

3 Star User Review

As you go anywhere, there are good and bad staff. The building is cared for. Its kept clean and neat. The front desk personal has always been cheerful and respectful. The staff that work with my father could do better overall. There are a few staff members that stand out in a positive way. Again, they are cheerful and seem to enjoy their position. Some staff just need to leave the "people" business. Rude and uneducated about the elderly. I really don't see the place being called home…its cold and bare for the most part. I know that there are reasons behind no carpets although it would be great to have nice pictures on the wall with current people being cared for and maybe on going recreational activities such as putting a puzzle together. Most people just sit there in front of the tv. The smell, I get it, its a hospital setting but buy air fresheners. The cost is high but all nursing homes are high. I go to see him as often as I can and I usually find things that shouldn't be such as chairs in front of doorways. Dad has been to a couple of different nursing homes in the area and this seems to be the best but I still a lot of room for improvement.