User Reviews » The Highlands at Brighton

This is a disgusting facility with inept staff. Very sad surroundings. Filthy. Lazy staff Full Review

The Highlands of Rochester gave my aunt wonderful care while at rehab. All the employees were very nice, thoughtful and caring. Her stay there was pleasant and comfortable. Each and every one of the employees treated her with kindness respect… Full Review

As you go anywhere, there are good and bad staff. The building is cared for. Its kept clean and neat. The front desk personal has always been cheerful and respectful. The staff that work with my father could do better overall. There are… Full Review

Absolutely a horrible place. the staff does not care about the patient at all. When the other employees tell u not to listen to the nursing staff because they will lie to u. U know ur in trouble. We had a family member who was in his 30 for… Full Review

It was the worst place my mother was placed for rehab. On the first day they had her standing when she was non weight bearing and because of this she had to have a second surgery. Also they would make her wait 5 hours to be toileted. I would… Full Review

I had to place my father in a nursing home and I toured many. By fare, this nursing home is much cleaner, cheerful, respectful and understanding. This was the first place that I was greeted with a smile and all the staff said "hello". I… Full Review

Experience was less than satisfactory.. and not only would not come there again.. would and have told others not to go there! Many of the staff were fine people.. however, most seemed less than professional. Lots of kidding around, not… Full Review