User Submitted Reviews

Riverside Center for Rehabilitation and Nursing Castleton on Hudson, New York 12033

I was very disappointed in the care my relative received at Riverside Nursing Home.

While she was there I noticed that the care was minimal care from the staff, although not all, most direct care staff were disengaged with their patients. So many times I observed long periods of no care or bells ringing and not being answered for long periods of time. I observed lack of toileting and changing patients. I witnessed this first hand with being in my relatives room( outside of dropping off feeding tray for meals, no one came to see if she could eat it or reach it or toilet her for 5 to 6 hours. On average an aid came in two times per shift. My family ended up staying with our relative out of concern with the lack of care. My relative ended on comfort care which did not give her any comfort, in fact it caused even more discomfort.. It was a delay in getting hospice which my relative was clearly ready for and the nursing staff refused to recognize.

I feel the cause of all of this is that the aids in the facility do exactly what they want and their is not much overseeing by the nursing staff. They rule out of fear their quota of staff to patient ratio will not be filled. I realize that the work load is heavy but signing documents that the work was done and it was not is illegal. Letting patients refuse care under the guise of patient rights is down right lazy when some one can not distinguish that they need care. I don't know how this facility stays open.

To be fair, the food and housekeeping, I feel, was good

I will never let another relative go there.

I feel that end care of all Riverside residents deserve better

Rosewood Rehabilitation and Nursing Center Rensselaer, New York 12144

I want to thank the caring staff at Rosewood Rehabilitation and Nursing

Center for taking such good care of my mother while she was a resident. My mother was treated with dignity and respect and made a speedy recovery. The PT/OT girls were amazing and ensured that she received the care that she needed in order to safely go home. In addition, the nurses were attentive to her needs and responded quickly when she needed assistance. I would strongly recommend Rosewood to any person in need of rehabilitation. Thanks again!

Diamond Hill Nursing and Rehabilitation Center Troy, New York 12182

My 91 year old mother is currently a patient at Diamond Hill. She was transferred there from the hospital to regain her strength after breaking her leg, along with having physical therapy.

Naturally, when I learned of the facility she was sent to I started reading reviews online about Diamond Hill. They were not favorable. I stated this to administration and was told that they were under new management, staff changes had taken place and they were working towards improving the facility.

I was nervous to keep my mother there but decided to give them a chance. I am glad I did. I have found everyone there to be wonderful. The staff greets everyone with a smile and verbal greeting. The hallways and rooms are clean. Floors are polished. I observed maintenance cleaning air filters in each room along with changing air freshners. The nurses are approachable and willing to discuss the daily care my mother is receiving. The aides quickly remedy any situations they see to make sure a resident is comfortable and safe. The food staff takes the time to discuss dietary needs, likes and dislikes. They take note of what was eaten or not. Physical therapy constantly keeps me informed of my mother's progress.

My mothers care has been excellent. The staff has been attentive to all her needs. Mom mentioned to me that during the night someone came in to check on her and brought her an extra blanket saying….."I brought you an extra blanket since it is cold out tonight and I know that you are often cold." The aide's thoughtfulness was appreciated. Mom has had a lot of issues and everything has been taken care of with a smile and the knowledge that they are there to care for her. I have watched how other residents are cared for and found that it is similiar to my mother's.

Mom will probably be there for for a couple of weeks more before coming home. I trust she will continue to have a good experience there.

The only negative I can think of is that it is an older facility and doesn't have the modern "sparkle" that you might see in a new facility.

I believe that Diamond Hill is changing in a positive way from the reviews of a year ago.

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Eddy Heritage House Nursing and Rehabilitation Center Troy, New York 12180

My mother was there, we heard it was the best around. It was only ok. Therapy ended too soon, they were quick to cut her off after only 2 weeks. Also, the staff wandering around complaining about having too much work to do, they are short staffed, if they stopped complaining maybe the pateints would get what they need. There were some really good staff there though, there are good and bad everywhere you go. Oh, and DO NOT bring anything of value there! The staff will take it.

Diamond Hill Nursing and Rehabilitation Center Troy, New York 12182

My family member has been at diamond hill for over a year now. I can tell you that I am very pleased. Initially I wasn't. There wasn't enough staff and it was like a mad house. But then they hired a new Director of Nursing in November 2012. She has been wonderful! She is responsive and addresses your concerns immediately. She has straightened most of the staff out too! She doesn't hide in an office, she sees the people that live there, she takes time to speak to them and she is liked by the people and staff. Staff respect her. I hope she stays. She is exactly what diamond hill needed!

Diamond Hill Nursing and Rehabilitation Center Troy, New York 12182

If I could give NO stars, I would. My dad was transferred to Diamond Hill from hospital, initially for rehab, then long-term. Before we could get him relocated to another facility, his cognitive and physical abilities diminished rapidly (per staff, due to aging). Then, unknown to family, he developed stage 4 bedsore, septicemia (blood poisoning) and osteomyelitis (bone infection). Miraculously, after weeks in hospital, he survived yet they insisted he return to Diamond Hill! No way that was going to happen. Happy to report that he doing very well and cognitive once again; now at a wonderful facility, The Albany County Nursing Home.

Riverside Center for Rehabilitation and Nursing Castleton on Hudson, New York 12033

Poor management.

Evergreen Commons Rehabilitation and Nursing Center East Greenbush, New York 12061

Rehab unit not the place for frail patients. Call for toilet took 20 minutes +, blood pressure monitior held together by nurse's hand, dietary concerns left up to the patient - hot dogs, baloney sandwiches, bacon and corned beef hash offered. Staffling levels too low for prompt/attentive care. Requests for medication (pain pills) must be made repeatedly. Medication set out at communal dining table prior to arrival of patient. If I didn't spent 10 - 12 hours with family member each day, I hate to think of the lack of care offered. Look elsewhere.

Rosewood Rehabilitation and Nursing Center Rensselaer, New York 12144

upon visiting a friend on 5/17/12 i found this facility to be negligent in the care of its residents. the smell was sickening, calls lights and buzzers were ringing with no one responding,commodes had not been emptied all day and perhaps longer but left to stink beside the beds.. my friend told me that she has to wait hours after requesting medications and there are times when she is incontinent due to no one responding to her call for assistance. it was clear the the lack of nursing care was there. these people are there because they need help, they do not expect one on one service but then again they do not want to be left to lay in there own waste. something needs to be done to assure the residents /patients or whatever you want to call them , get the care and attention they need. my suggestion would be to close this place and start all over with new staff and management.

Rosewood Rehabilitation and Nursing Center Rensselaer, New York 12144

I gave one star since that was the least I could give. My family member who resided at Rosewood ended up in the emergency room with a bottom that was raw from sitting in their excrement. He was malnourished. And very weak. He has been hospitalized for weeks with the hospital trying to correct all the problems caused by neglect from Rosewood

Van Rensselaer Manor Troy, New York 12180

always short on stuffs my mother always have to wait 15 - 30 minutes for help going to the bathroom and an hour to get in to bed

Rosewood Rehabilitation and Nursing Center Rensselaer, New York 12144

We had the displeasure of putting my mother there on a short term basis, the place was dirty, bad care and worse food. The place should be watched by the state and maybe even closed down. We were able to get our mother out of there within 5 days and would not put a dog there. No star..

Van Rensselaer Manor Troy, New York 12180

I have a friend living in the Manor and am very impressed with the cleanliness, scheduled activities, and all around friendliness. We have visited weekly for the past couple years.

Van Rensselaer Manor Troy, New York 12180

What a wonderful experience! Clean, understanding smiling people. Nothing like everyone knew as "The County Home". I wish I would have considered it sooner.

Rosewood Rehabilitation and Nursing Center Rensselaer, New York 12144

Half star, couldn't get the stars to clear and that is only for the therapists, both PT and OT. I would not put my worst enemy there. Verbally threatened my mother. We had to bring in food because most of the food was awful or not appropriate for dietary restrictions. Rooms too small to accommodate two people in wheelchairs. There was no communication between shifts. Information that was supposedly straightened out was not. Every day there was a new lie or excuse for errors, which were endless. The place should be closed. They can not provide adequate coverage.

Diamond Hill Nursing and Rehabilitation Center Troy, New York 12182

One of my parents lived here. The care was awful. They were understaffed. We got food poisoning from eating there, and so did many of the residents. The staff claimed it was just "stomach bug" going around. We knew better! I visited very often and stayed on top of things, but it didn't help my parent get better care -- it just made me sick!

Warning: I toured this place before ever considering it for someone I love. I toured and researched every local nursing home I could find. The bottom line is, they show you only what they want you to see and tell you only what they want you to know. Even visiting unannounced wasn't very revealing. Beware, and pay attention to the condition of the residents. Don't be afraid to talk to the residents either. I had residents afraid to talk to me because they were afraid. I guess I should have taken that as a hint.

Rosewood Rehabilitation and Nursing Center Rensselaer, New York 12144

Slippery bathroom floors; workers screaming at residents; bad food, dirty windows…..what more could you ask for?