|5 Star||6 ratings|
|4 Star||2 ratings|
|3 Star||3 ratings|
|2 Star||1 ratings|
|1 Star||16 ratings|
Hilaire was a terrible experience for our loved one- the care here was inferior, sub-standard. the bed alarm did not work and so our mom tried getting out of her bed desperate to go to the bathroom since no one came to assist her after calling for help for 20 minutes- she fell and hit her head was rushed to hospital and hilaire expects us to pay the ambulance bill! unconscionable
We were fooled too! Looks good at first but a torture chamber!!! The staff does not care - our mom suffered so much here at the hands of incompetent and uncaring staff. The owner Bob Heppenheimer only cares about bilking the insurance companies and Medicaid out of as much as he can. One of his own aides told me to "get my mother out of here as soon as possible because Hilaire will milk her for all they can get!" Wow! I would call every evening to check on our mom and she'd be sitting in a wheelchair in the freezing nurses station just so they could keep her from yelling for help in the middle of the night-her bed alarm was faulty and she fell out of bed and hit her head - ended up having to be transported to huntington hospital to have her head scanned!! Every time I called to check on my mother, she was crying about how the staff abused her or ignored her - she was afraid to ask for anything because she said they would be rough with her. She was frequently wet up to her ears because she was incontinent whenever we visiting her. Just despicable and unconscionable treatment of innocent, dependent human beings. When your hospital caseworked asks where you want your loved one to go at discharge, do NOT choose Hilaire! You will be sorry
Dont be fooled, this place is a hell. Poor old people who cant tell the truth. Cant say one thing good. Famous for over medicating. GREEDY NEGLECT. my son George is ok now. hes home and safe from Hellaire
Nothing but nice things to say about their interdisciplinary team. They made sure that my husband received the care he needed. And we are happy to see my husband doing so much better.
Coming from a Professional in the field for many years- PLEASE go somewhere else!!! Our experience was for rehabilitation. Having been through the same injury years ago and our family member came home that time with Physical Therapy after surgery and up ambulating with a cane in 2 weeks. NOW this time after 2 weeks in this place we are pulling them out from CNH and starting PT and rehab at home. They are very obviously financially driven at every turn which I find pathetic, when it's so clear. They dragged their feet with therapy to prolong the orignal stay of 2 weeks to 6 weeks which was not going to happen according to us!! Patient sat in a wheelchair for 14 hours of the day with no exercise, safety also was a trememdous issue. Family member slipped in the bathroom because they were alone, The nurse was outside the door and she pleadingly kept stating she was right there. The roommate heard the loud thump. Well as a professional myself I would have physically caught the person if I was there to the best of my ability but when your not there how could you?!! Could have been another emergency surgery.
Look very careful into Nursing Homes and Rehabilitation Facilities- don't go through what we did find somewhere else or have PT at home.
HORRIBLE!!! Don't let your loved ones go here…. understaffed, rude aides, incompetent nurses and doctors… my loved one has only gotten worse since being transferred to Hilaire!
The worst. Medical neglect,dirty,greedy administration,lousy food,no physical therepy and doctors who fail their patients. Had to pull my head injured son out and bring him home for safety. Now he is well taken care of by real doctors.Stay away from Hilaire unless you dont care about your loved ones.
This place was absolutely awful. They keep the patients doped up and herded in the hallways. They are terribly understaffed and the patients are often unattended (even in the hallway). The once-in-a-while doctors there are simply terrible, with bad bedside manners, and they constantly misdiagnose or underdiagnose patients. During my mother's stay I encountered family members of five different patients who were fighting with the staff about the critically bad care. On our first day there, one woman was screaming that her mother was neglected and that she ended up with pneumonia that wasn't being taken care of. That should have been a red flag for us. Another patient was complaining of fatigue and her son kept asking for her to get a blood test, which they didn't do, and by the time the patient was sent to the hospital because she passed out, it turned out she had dangerously low blood level from internal bleeding from blood thinners the staff wasn't keeping track of. Most patients who seem to take up the time of the staff are given medication to knock them out and keep them quiet. One patient was regressing so bad that her daughter was crying and screaming to the nursing supervisor who is completely inept, in the hallway, complaining about her mother's care, saying she'd rather have her mother in hospice than here. The food isn't good, and if a patient needs help eating, they don't always get that help. If a patient needs something or has to go to the bathroom, they can wait forever. There are literally times when noone is at the nursing desk. The staff seems very unhappy and overworked, you rarely see a smiling nurse. They talk disparagingly about the patients in front of them, and some patients are left half-dressed in the hallway, without any dignity. In my case, I know that they were completely responsible for my mother's near-death decline, which was almost immediately corrected by a change of venue and being seen by qualified and caring doctors and staff. Don't be swayed by the bed-and-breakfasty appearance of the lobby. Especially if you are looking for a place where you will not be visiting much, forget HELLaire.