Review of Williamsville Suburban, LLC

1 Star User Review

If your loved one needs nursing home care- run from this place. It's old, dirty and the staff is not motivated and just lazy. My family member constantly had atricles of clothing disappear as well as other personal items. The staff will tell you that they are not responsible for lost items. Are they responsible for stolen items. Try to contact the administrator - good luck. Three phone messages and two weeks later, still no response. The level of care is sub-standard. Housekeeping staff, well lets say - what staff because the rooms are dirty. At any time durning the day and/or evening, the staff is sitting around. I brought a tv to my family members room. One day I took my family member out on the grounds only to return and find three staff members watching her tv on her bed, which was not made at 11:00 AM. Nursing Supervisor " They were on break", yeah in my family members room. Complain to the Administrator, oh yeah, she is never to be found and does not return calls. RUN FROM THIS PLACE. Although you might have difficulty running because your feet will probably get stuck on the filth on the floors. VERY VERY BAD NURSING HOME