Actually, it should be a rating of 1/2 star, if any. P/T was the only area that I thought did a great job and was kind and compassionate.
The nursing staff took forever to answer the call bell. Even 98% of the aides took very long to get to the room, but mostly when she shouted for them. Therefore, she had bad bed sores. She was lucky to get a bedpan or be changed regularly, unless one of three good aides were there to do it. I found out that the rehab was under investigation and review while she was there. There were also so many problems of workers sleeping on the job during nighttime hours. We were lucky if the nurses station answered the phones at all. Days were hit or miss. Forget about the nights. It would ring and ring, then be circulated to other nurses stations and most of them didn't know how to forward the call to the correct station. On many occasions, I had to drive there to check on my mother. The one night supervisor was nice and let me in.
Many arrogant nurses that just shook their heads to "yes" when you asked questions and if tests turned out okay….until you called the doctor directly and found out differently about her condition. For example, she had pneumonia, as did many other patients. The nurses said she was fine. Most were brought to the hospital, but they talked me and my family into keeping her there. Bad move on our part.
Oh, there is so much more w/my mom and other I have witnessed. I wouldn't put a dog in this place. One bright note - an administrator. He was very nice, but unfortunately did not correct the problems while there. He tried, but I guess the so-called directors and nurses with "position" override everything else.
It's not only us, but others went through the same issues. Many were afraid to complain b/c they were afraid of being mistreated if found out. I do have more to say about this rehab, but I believe I have said enough.
Please DO NOT put your loved one in this place!!!!
Thank you for allowing an honest critique of this awful rehab facility.