It gives me great pleasure in writing this letter to your attention.
Unfortunately, the orthopedist had informed me that I needed a total knee replacement and
highly suggested a rehabilitation facility after surgery. Immediately, I began visiting many
facilities. Working for a doctor, I know what to look for and what would be best of me.
From the moment I had entered your lobby, a feeling of relief was felt inside me. I was
impressed and knew that this was the place I would choose. This decision I had made has
been one that I will never regret.
On April14, 2013 I was admitted to Plaza Regency; instantly I had felt the warmth and
concern of all employees. Though it was a Sunday, everyone there brighten the day with
their smiles and willingness to assist in any way.
While I was at Plaza I noticed the cleanness of the facility, there was never any odors as I
found at many of the other facilities I visited. My room and my bathroom was cleaned
everyday, which was an important factor to me.
In addition, the design of the Therapy Department enabled one to feel positive by the
brightness and cheery ambiance. All of the equipment was clean and ready to be used by
the next patient. I had to pleasure of meeting Mr. James Banogan, the director, who was
extremely caring and professional. After meeting him, I had met my personal therapist,
Annalisa with her warm and friendly smile. There wasn't a time that she did not encourage
me to try an exercise that I thought I couldn't do, but she assured me that I could do it and
she was right. Her constant motivation and support was a significant factor in my early
discharge from rehab.
When I left I knew that I was ready to do outpatient rehab, I had only wished that your
facility was not so far from my home because I would certainly have gone there for the
outpatient rehab. I had also received occupational therapy with Angie, the therapist; again
I couldn't be more pleased.
Let me comment on the nursing under the direction of Amanda Sprofera. There was never
a time that whatever I needed I did not receive. The nurses tried their best to help with
whatever I needed from them, be medication, change of a bandage, or just someone to ask a
Unfortunately, I will have to have my second knee done on July 9th of this year and with
this one I already know that I will be returning to Plaza for my rehab.
In closing, I want to thank everyone at Plaza that made my stay so pleasurable and so
successful, since that was our main concern.
See you in October!