There should be an option for 0 stars.
This facility is disgusting and the staff should be ashamed of themselves. It starts with leadership and trickles down to their staff. I requested my dad be moved to this facility based on the ratings on the medicare or medicaid site. (I do not remember) and either those ratings were severely outdated or no one ever visited the facility to see what actually goes on. My dad was transferred from the hospital directly to the facility with his cell phone, keys and glasses. My first visit- he had all his belongings. Cell phone and glasses were on the table- his wallet was in his pocket. I know- because I asked to see his wallet to make sure he had it. Cell phone & glasses aren't as big of a deal- obviously. A few days later- I spoke with his nurse, Jennifer, and she informed me that my dad was irate because he said his roommate stole his belongings when he left. Per Jennifer, she LIED to him and told him I had his belongings to calm him down (which it did). She stated she would have another aid look for them as she was too busy. I followed up and could never get a hold of Jennifer - because she never had time for family members. Either they have too high of a ratio for patients to caretakers or she was creating more work for herself. Either way, I could never get a response or update. (I'm also power of attorney)- She did let me know that they are not responsible for patient belongings… (but yet he brought them from the hospital- so what did they suggest he do with them?) Lets move on.. I call Dani who is the director (big big joke). We are now at Thanksgiving Eve… she proceeds to look for his belongings and call me back. Well- she does get back to me and tells me she found his wallet and put it in his drawer… sounds like a lie- as people were looking for it for a week now.. anywho- I visit him on Thanksgiving- the very next day… Do you think he wallet is in his drawer? Absolutely not.. because they probably never found it and probably didn't think I was stopping to visit.
On another note- my dad was currently in a wheel chair- with medical staff all around- his wheelchair is alarming as he is trying to stand.. a group of 5 nurses standing around.. no one seems alarmed and one even says "you really shouldn't let him stand up" - my reply "I don't work here- you do." I'm confused on what they are really getting paid to do. This is completely mind boggling at the moment.. but moving right along.
At this point- I don't know who Dani is (director) however- another patient leaves the facility without signing out and apparently he has a urinary tract infection. How do I know this? Because the nurse mentioned it to Dani and her response was "good I hope he keeps it" WAIT, what? Still- didn't know that was Dani (director) .. until she introduces herself to me in about an hour… you could imagine the look on my face.. complete and utter disgust.
Moving along- my father gets transferred back to the hospital.. he's in there for about another month.. they are ready to send him to rehab and try to send him to Hammonton again- JOKE? I think not. I told them it was clear it was not going back to Hammonton. So the director of admissions calls me- Hershey Alter- I tell him everything I have just explained to you all… he pretends to be completely shocked that his director and staff would even act in such a manner. And he was going to look into the lost wallet- at this time.. I may not have expressed much concern about the glasses and phone as much as the wallet. However, I heard nothing back. I had to follow up with him and Dani quite a few times until I received a response.
Here Here- now I receive a response from Hershey… at this point NO ONE knows ANYTHING about the cellphone and glasses (huh- but ok… he has a new pair of glasses and the cellphone can be replaced) and they want to know how they can compensate for his wallet - EVEN THOUGH THEY ARE NOT RESPONSIBLE… Oh my have the tables turned by Mr. Alter. Trying to persuade me to send my father back to the facility he was very accommodating- now that I sent him somewhere else- he doesn't believe they owe anything. Interesting. I am now waiting on information for the board of directors- which I was told there isn't one… but there is a complaint hotline.
This should be interesting.. Just steer clear of this place.