wont rate this only as a 1
The average user rating for nursing homes in Nebraska is 2.6 out of 5 stars based on 119 ratings.
|5 Star||32 ratings|
|4 Star||13 ratings|
|3 Star||2 ratings|
|2 Star||6 ratings|
|1 Star||66 ratings|
wont rate this only as a 1
This facility has been under new ownership for over a year now since the old ones filed for bankruptcy. To quote a longtime employee, 'this place is the worst that I have ever seen it'. Please don't send your loved ones there. State is called in frequently because there are so many complaints. It truly should be shut down.
Bellow 1 star….horribke horrible horrible place. They have alarm on the front door i believe to warn the staff to act like they are working snd caring!! The smell is awful…the staff appear to have little medical skills. The call for helo system is useless..a string…a string never within reach of the patient. My loved 53 yr young loved one who needed physical rehab died after a week in thier care!!!!! Horrible place..12-2017. 1
A friend of mine was transferred to Metro Care for a week or two and then was transferred to somewhere else. Metro Care couldn't or wouldn't tell me where he was transferred to so now he is completely alone in the Omaha care system.
Very clean and nice,ample and friendly staff.
Highland park Alliance Ne they are very understaffed on afternoons there are a lot of falls that are covered up and there. Please please pay attention to other residents that are in there always believe the residents that are there I did not because I was told they talk like this all the time and just not all there there are some residents that get coached on what to say please please I am asking everyone to pay close attention to to what other are saying
My Father fell and broke his neck at Montclair, because of short staff. They, then put him back in bed and just left him. That is how I found him a couple of hours later, with a bump, the size of a baseball on his head. I had him taken to the hospital, where he passed away, a few weeks later. We filled suit against Montclair, only to find that they had filled for bankruptcy. I see that they are still going. Avoid this place, like your loved one's lives depend on it….They do.
I had my wife in this facility for rehab and wound care. They did an excellent job with her. They got her up and moving very quickly and healed her wound. The rehab staff was excellent and very friendly. The nursing staff was also very friendly and gave good care to my wife. Most of the time they were very prompt with answering the call lights and we had a great experience there. I would recommend this facility for anyone needing rehab.
I do not like what I see there mom really complains about the food. I really am upset to much fake people there. Lots of family members work there so you do not dare complain because you don't know if they will take out on your parent. Mom is upset the one big gal in the kitchen is very loud and a dirty language she slams the door open and it really scars us and we smile and she gives us a dirty look or she just does not look at us . I know some residents family members are looking for other homes and I think we better to just not a good place at all. Some of the staff are very nice but not during the day and some at nite are very nice. You ask the staff during the day to help with something and they sure are not very happy about it but they do it. And than you go out side the room and you hear them complaining about it . I am very upset vetters really do not care about some of there places. Very pretty in there but not good at all and they do not want to fix the problems in there and only getting worse.
I go and eat or just sit with my mom and the food really dose not taste good anymore it use to be really good mom just dose not like to eat if I bring her stuff from home she eats just fine what happen to the nice salad bar I and the other family members thought it was the best really in town and mom and her friends loved it could not wait for it now it looks not even good she said and really it dose not what happen to all the home made food the food was so good there. My uncle is over at Good Samaritan and I go and see him and eat with him he is always saying how good the food is and it is it is home made there . What happen to your food and the cooks do they not care
A family member was placed in this facility as a last resort, as the other facilities that we wanted him to go to had no beds available. Needless to say the rating they were given by the state and senior care people were far to kind. My family member was place in this facility for what was suppose to be rehab. and wound care. The rehab part was very well and did the best they were able to. The nursing staff and there wound care staff was awful, and on numerous occasions we witness them being down right mean and causing him pain on purpose, as my family member now has to have part of his leg amputated as his wounds ended up with gange green and the dead tissue down to his bones and the pain became unbearable, because of there negelance, he was also considered malnutrition when we the family could not see him like this anymore and the lies they were telling us we wanted him to go to hospital, Instead of calling an ambulance they used their van to transport him to the hospital, dropped him off outside the ER and left, without checking him in and wait for one of his children to show up.. Thank God one his daughter and son in laws were following them so he only had to sit outside by his self for a few minutes before they arrived and had to wheel him inside of the ER and check him in. We do not recommend the place for anyone who loves there family members and want what is suppose to be good quality care. PS they allow you to bring pets in on Sunday's, our dog would not even eat the food they served, he smelt it and walked away… that tell you and us why he was considered malnourished when he was admitted to the hospital.
i agree with the other reviewer.this facility is a joke the do not care for there residents like they say they are going to do since it is a small facility.with that in mind you would think they are getting awsome care but not true.my mother has been in there for almost 2 weeks and i have complained almost everyday. I have went to the head of nursing and i got no response. most of the nursing staff is rude there was only like 2 of the nursing staff that is there cause of the people and not just paycheck. I visit my mother 2 times a day and I have found my other in soiled and or dirty pants almost on a daily basis.not cool. She is there to streghten up her legs but you cant do that if they arent making them walk instead of wheeling them around cause it is easier and faster for them. Thats not why they get paid the high dollars for them to be neglected. or ignored. please think before placing a loved one in the facility. cause it isnt what they make it out to be by no means…the only reason there is one star is cause it wont let me submit my review with no stars filled
I would have to rate LCC of Elkhorn with 1 star. That 1 star is for the few whom I actually felt gave my mother the care she deserved. I spent most of my mom's 76 days at this facility there. I was afraid if I didn't they would not brush her teeth, wash her face, take out her hearing aid, etc. Call lights were on an average of 12 minutes. My mother would wet her pants waiting for help to get to her. The food is not good. I saw on line they have 1 full time cook and 1 part time. This would explain why the food looked unappetizing, tasted poor and was often times delivered to her table cold. 1 full time cook is not able to feed 114 residents. No one bothered to reassess my mother's meds. Found out when she was dismissed that she was on 8 pain pills, still had the pain patch and 1 prescribed pain pill at night that was as needed. My mother had not had pain in over 6 weeks but was still getting all the pain meds. She came home so overmedicated that once we weaned her from the meds, she slowly was becoming her old self. Though I was very vocal in my concerns, I felt as if I was a bother and they rather I not be there. However they do stress the importance of family involvement in their booklet as well as their website. I know she missed a bath on occasion, I know she was not gotten up at night on occasion and therefore was saturated in her own urine in the mornings. I know this because I brought all her clothes to be washed home with me. With no computer system, everything appears written out. The problem is shift 1 could not answer my questions from shift 3 as their claim is "I wasn't there". When my mom caught their gastro flu bug and was vomiting all day, her dinner meal was chili and lettuce salad. Too many concerns to list for this review. I went because they had an open bed when she was released from the hospital. Clear for me to see why there were "open beds". In good conscience, I can not recommend this facility.
Facility has been nicely updated!!! Staff was very caring and compassionate… I would place my family member there again… Thank you staff at Sutton Community Home!!!
Staff does not care about residents. Only a handful will go out of their way. Most nursing staff see it as just a job to get paid and do not care about anything besides sitting on the desk and chatting or being on their phones. Seems to be outdated.
horrible! while my dad was there-3 of the employees themselves agreed that the place was not good! One said 'I know I hate this place' They never read notes that were given about the patient--miscommunication. Nothing in restroom-when they got him up to use toilet-set him there(he was a fall risk) and left him to go get a depend-then she was like-what does he use to wipe off?? asking me?? she had me had her a glove! When he first got there-he was wearing edema socks(that need to be taken off at night-he wore them for 3 days-no shower for 3 days-never took him to day room to eat(even with sign there-brought him in a tray and didnt help him. I was in room for 8 hours with him(they came in twice) he was suppose to be on a reg. bathroom assist schedule? We took him out--it was dirty(no hand sanitizer near room-no one even came in room until 9:15 in the am. food horrible! employee told us we should bring in our own food-its that bad! told them to put an alarm on his bed(they didnt until his third day there. I came in and he was sitting in a recliner and no call button was near him-yet he had on a braclet Fall Risk! Lack of communication there, staff not around, nothing in the bathroom-except toilet paper and paper towel(never even a hand towel or extra depend in the room? The p.t. nurses were nice and good at what they did(although he only had p.t once in the four days he was there. I called director of nursing 3 times and left message for them to call me. I was cut off several times when calling to see how my dad was--no communication-very depressing place-old everything-not equipped well. Dont go there-since then so many people have told me oh don't ever to to Nebraska Kills! (skills)
I would not recommend this Nursing home. My grandmother was admitted to receive end of life care until her passing. We had *specifically* asked to be notified directly (I had even asked if they needed our home number and they replied that they had it already) when they thought my grandmother might be close to passing so that family may be with her when it occurred. They did not call, however, and we were told through a third party, instead, and that call did not reach us because they used a different number than the one we gave the Nursing home. And when I asked the attending nurse why we had not been notified I was replied to with "Well you got the call either way, didn't you?" So because of this, my grandmother died alone.
We are new to this facility and were very pleased despite the reviews,like all things there will always be dislikes, nothing is perfect we should all know that. The ladies at the front desk were very friendly in helping me out with all the many questions,overall i had no complaints, the staff all seemed very helpful, we feel this was a good choice home away from home - thank you all!
The first reviewer is absolutely correct. The owners and management go to great lengths to put a very pretty PR picture together, all the way from soliciting their own employees to vote for the facility to be Omaha's Best, to hiring inexperienced new grad RN's, just so they can say they have RN's on staff. They have a beautiful property but horrible management .
Do not let the pretty outside fool you their is a lot of ugly on the inside!!
We had a nice experience here with our grandmother who stayed, with hospice care, for less than a week. Facility is older, but welcoming and was comfortable and more homelike than the hospital after we brought items from home (pillow, blanket, pictures, flowers--don't overlook the importance of familiar items for patient and family as well).
Staff was attentive and kind (some very touchingly so) and worked well alongside hospice. Together, they eased our grandmother's passing for her and our family as well.
Very unhappy regarding the care of my father. He appeared to be uncleaned and upon questioning staff, found out that there were too many call-ins and that the bath aid was pulled to perform other duties. This happened several times. Gave my dad bed baths to clean him up, also shaved him myself. He was losing weight. Again, the staff were too busy to ensure that my father ate. The food did not look appetizing, nor did it taste good. My family brought in food and healthy snacks for him. Too many patients and not enough staffing to give the care that my father needed. We made arrangements for other care and brought him home.
Terrible, terrible place. All you need is to spend 10 minutes in this place to know how bad it is. Never let anyone close to you stay here. Review below is clearly from a staff member - I spoke with numerous other residents and families of residents and everyone was in agreement - get out fast. I hope my grandpa will forgive me for putting him there. Thank god he will not have to spend his last days there.
We have had multiple family members at Sutton Community Home over the past 30 years. Each one of them have been well cared for by a compassionate staff. I applaud them for having such a long standing tradition of giving such loving care to each and every resident. They always treat you as if you are a part of their family. I wouldn't take my family anywhere else.
This facility is extremely impossible to get a refund back from. I have been trying for almost 3 months to get an overpayment refunded and they always say it has been submitted. Also they always claim "the check is in the mail". Reaching the business office is nearly impossible and they always make excuses. I would not recommend this facility to anyone.
Excellent care and compassion shown for the residents.
Food is very good and nutricious.
Clean. Activities available all day.
Friendly nurses and staff.
Good place for a loved one to reside.