1 Star User Review
High turnover in the spring of 2015 has affected continuity of care. Residents are not bathed at the frequency prescribed in resident care plans. The resident I represent reported being called "stinky" by a staff member after not being bathed. Verbal abuse may be common in most facilities and this is pretty mild. Facility records mark the schedule of showers rather that document when they really occur. Residents who cannot brush their own teeth or remove their own dentures are not assisted in these activities. I have heard this is also common. Two police reports for the spring of 2015 filed with Sunset Hills Police Department on behalf of the resident I represent. One for felony stealing of her cell phone. Theft may be common in most facilities however, the facility has not conceded to reparations at this time. Call buttons may not be answered when staffing is short and staffing is almost short as a rule rather than an exception. I witnessed a two hour delay in changing a residents diaper after staff was notified. It may have been longer but, I had to leave and had already contacted the elder abuse hotline. A state representative reported 11 complaints were logged about this facility on my behalf. The food is often palatable when it is made. However, this is frequently hours before it is served to residents. There is much more however, it is not all bad. There are staff that care very much about the residents and do all they can to make their lives better. They push themselves to the limit every day under terrible circumstances. They are quiet heroes fighting battles that go unnoticed.