Review of Sunset Hills Health and Rehabilitation Center

1 Star User Review

This nursing home was in my opinion the worst facility I have been in! My mother was admitted there and the room was not even ready for her and she was on oxygen. They gave her a fitted sheet as her blanket. There was one nurse in particular that was very rude and uncaring. There was no one to greet me when I arrived to tell me what room my mother was in and her name was never put on the door for the week she stayed. There were workers right there in the dining area and none of them even acknowledged me standing one made any eye contact. I took my mother out of there as soon as I could get funds together for an ambulance to move her. My mother sat in wet depends for hours and she had bed sores as well. My mother is in hospice but that does not mean you put her in a room and forget about her. My mother was crying and begging me to get her out of there. It was the worse decision I ever made. The facility is going thru renovations and it was quite crazy when I walked down the hall into the renovated area..the air was on, there were workers all over and a receptionist available…it was as different as night and day. My mom was brought in on a thursday evening and friday was good friday..those two days I did not see any housekeeping, and barely any CNA'S but on saturday it was very busy I saw a man buffering the floor, housekeeping going up and down the hallways and the nurses were was all a total front in my opinion. My family came up from Florida and my grandmother is 91 years old..there was only one chair in the room and the room had another patient in there so it was very limited on space…no one offered another chair or even acknowledged them in the room. It was awful. I give this place a huge negative 5 out of 5 stars.