User Submitted Reviews

Parklane Care and Rehabilitation Center Wentzville, Missouri 63385

Watched an MS patient lay in urine for 24 hours in my wife's room even though there were calls asking for bed to be changed. Showers and baths were never on schedule with some waiting a week or more past there scheduled day. The room when my wife was checked in was left completely in cleaned. The family brought in cleaning equipment and products the next day to clean drawers and cabinets. My wife was put in Long term care for weeks when she should have been in the therapy wing because that is what she was there for. I called them out on it and she was changed to the therapy wing immediately once they were call out on it. I later found out later from our hospital social worker she should never have been in long term care because it was paid for by our insurance company and long term was private care. Park Lane kept telling us the hospital said she was long term but the social worker told us they would never do that on an insurance covered patient going in for rehab. This skilled nursing facility was a big let down as far as management being truthful and patient care from what I observed during my wife's stay except in the therapy wing. Therapy department was excellent, clean and well run unlike the rest of the facility.

Frontier Health & Rehabilitation Saint Charles, Missouri 63301

This is not a nice place. Patients are just roaming around, the rooms are

very small , with each of two patients haveing about 10x15 feet of space. Other patients are allowed to wander around and enter

patients rooms at will. There doesn't appear to be any supervision. The

food is disgusting and the recreation room is a big open, very basic room,

with uncomfortable looking furniture. Staff was sitting around chatting and

seemed to be nice enough to the patients but not really interested in anyreal constructive interaction with patients

Villages of St Peters, The Saint Peters, Missouri 63376

My mother had a wonderful stay at The Villages Of St. Peters. When she arrived she was greeted by friendly staff, and they made her feel very comfortable in a scary time. They took the time to explain the entire rehab process and made her feel welcome. The therapy department was AMAZING!!!! I had my doubts that she would be able to be able to make it back home on her own, she was brought in by an ambulance, and she walked out on her own accord. She had plenty of things to keep her busy, and she loved the food. I even ate with her a few times and the food was great. The nursing staff was helpful, and got to get pretty quickly despite the fact that they were full my moms entire stay. My family liked visiting also, it didn’t have that depressed "nursing home feel" If you or your family need a good place for rehab, go to the Villages! I hope we never need them again, but if we do, we will go back!

Abbey Senior Health O Fallon, Missouri 63366

This facility is very quiet and clean. The staff really care for the patients and help in any way they can. It can be such a confusing time placing a parent in a nursing home, and they take the time to explain everything and make you feel at ease.

Mount Carmel Senior Living - St Charles, LLC Saint Charles, Missouri 63301

I only give this nursing home 1 star and even that is generous. I felt that some of the staff did not care about my loved one, complained how hard it was to take care of my loved one, ignored other patients needing help. Often I would end up helping patients to their tables because they were being ignored by the staff. Once I had to guide a man in wheel chair away from the exit door to stop him from possibly going down a flight of stairs if he had opened it successfully while the receptionists just sat there not paying attention. If you are able to get around on your own or totally bed-ridden you are fine. Once you require some extra care, the staff tells you that caring for your loved one is "too hard" for them. Maybe some of the staff should seek other employment where they don't need to show compassion for the elderly and not have to do work that is so hard for them.

Villages of St Peters, The Saint Peters, Missouri 63376

It's a great place to have your loved one.

Villages of St Peters, The Saint Peters, Missouri 63376

My mother was recently transferred to Villages of St. Peters from St. Joseph Health center for rehab. The nursing staff is not attentive to the patients. They are rude to family members and the call lights sound all of the time you are there visiting. My mother got little if any attention. She became ill from a virus while she was there for just 10 days and after many phone calls the Dr. finally agreed that she needed to return to the hospital.She is so weak and dehydrated now that we are back at stage one again! They found her severly dehydrated on her arrival at the hospital as well as blood red sores from a yeast infection that had not been treated or cleaned. The nurses would rather sit arouind and talk on their personal phones than help their patients. This a facility staffed with lazy uncaring staff. And management that either has no clue or just doesn't care. I would not take anyone to this facility!

Frontier Health & Rehabilitation Saint Charles, Missouri 63301

Run away! I had my mom stay here for a week and a half because she was non weight bearing and wasn't safe to be in her home environment. I don't even know where to start. The office manager doesn't even know how to fill out paperwork. Not one nurse did their job. The aids complained when my mom had to go to the bathroom. She was up with assist and they made her use a bedpan because they were lazy and didn't want to get her up. The Dr. ordered a UA and the aide just left the urine on top of the toilet just sitting there and never collected the specimin. I made a special trip up there to drop off my moms new physical therapy script and watched the nurse make a copy and she lost it so when therapy needed the script it was lost and not in the chart so my mom didn't get her therapy. The food is so horrible. I want to complain to state that they need to make a visit. Ice is in a cooler by the nurses station and it had dirty debris at the bottom! Fruit flies are eating at your meals as your are eating! It looks like a sanitoriam. Hasn't been updated in at least 4 decades! If you care for your loved ones…do not send them here! I didn't know it was this bad…I yanked mom out before she was scheduled to leave!

Abbey Senior Health O Fallon, Missouri 63366

Quiet, clean facility. Staff is very nice and helpful. The staff and the nuns make it very warm and inviting.

Frontier Health & Rehabilitation Saint Charles, Missouri 63301

My moher was in Benchmark for 2and a half months she was in the hospic part and she recieved very good care and the nurses and the ades were just great . Nothing like this can be perfect but I felt as she came to the end this group of people were close.

Frontier Health & Rehabilitation Saint Charles, Missouri 63301

one star because there is no worse rating

Frontier Health & Rehabilitation Saint Charles, Missouri 63301

i find the staff at benchmark are friendly, helpful and very caring

Villages of St Peters, The Saint Peters, Missouri 63376

My grandmother n law was transferred to this facility with end stage cancer. While we were there visiting this is what I seen…. Nurse's standing at the med cart talking about what they were going to be doing that night while call lights were going off. I timed them 11 minutes they let call lights go off. I went back to the room.. She had blood on her night gown,sheets, ect. Blood in her mouth my husband went and found a nurse I asked for clean lines, gown, and swaps for the mouth. The nurse said she thinks there out of wash cloths. My husband went looking for what i need. I cleaned her up and piled the dirt liens on the floor. No one ever came to pick them up. My family member had to bag them up the NEXT day and took it to the nurses desk!!! This facility is VERY pretty but I wouldn't take your loved one there the care is awful!

Villages of St Peters, The Saint Peters, Missouri 63376

My mother was transferred there from Barnes Hospital of St Peters with the diagnosis of terminal ovanian cancer this past March. They told us there were no beds were she needed to be so she was placed in the Rehab section and told she would receive the very best of care. Unfortunately that was not the case. No one answered the call lights, there were no washclothes or fresh linens, or ice. In the 11 days she was there, she only got one bath. When she would vomit blood, no one would wash her face, change her gown, wash out the pan or take out the soiled linen. My sister, her husband and one of their daughters had to be there 24/7 in order for her to get the care she needed. Oh, and someone stole her new nightgowns out of her closet before she ever got to wear them. I wouldn't recommend this place to anyone.

Mount Carmel Senior Living - St Charles, LLC Saint Charles, Missouri 63301

My mother was in this facility for almost 10 months. She was in a lot of pain most of the time she lived there. Although there were some minor things that we had concerns about, the staff and management were always happy to meet with us and help discuss our problems. During the last few weeks of my mother's life, I cannot tell you nice everyone was to our family and how they did everything in there power to keep my mother comfortable. This is an older facility, but it is kept clean and always decorated for holidays. There are always activities to attend, and everyone that works with these seniors are friendly and try very hard to give the residents some joy in their daily lives.

Mount Carmel Senior Living - St Charles, LLC Saint Charles, Missouri 63301

My grandfather is in this facility. He absolutely loves it. Everyone is so friendly and willing to do anything for him. There are so many fun activities for the residents. They always have something to do. When I bring my kids to visit him they are accomodating to them also and have things for them to do. The colors and bright and cheerful all around the facility and it is always decorated beautifully for each holiday. The nurses are very thoughtful and do their best to answer call lights as quickly as possible. I would definitely recommend this facility to anyone looking for a place for their loved one.

Mount Carmel Senior Living - St Charles, LLC Saint Charles, Missouri 63301

I would give this facility a negative star rating if possible. My experience: The nursing staff seemed completely unaware and uninterested in resident's needs. Nurses and aides did not interact with resident enough, or review medical history enough, to know resident was in pain constantly and needed all pain meds doctor made available. I should have checked chart constantly for proper meds ordered, amount ordered, amount given. Personal needs were barely met. Bathroom assistance was needed…unsatisfactory…long wait times, many times left to sit in soaked clothing for hours. Management would appear concerned, but apparently had no real concern for resident. Large bruises reported…totally dismissed by management. Repeated reports to management were either dismissed or given lip service and no real change. Even though you are told you can call in any time, after the receptionist leaves (generally 8:00 pm) the phone rolls over to the floor phones. They rarely answer. I was "tipped off" that they have caller ID, and they just don't answer if they don't want to…they're busy with the residents if questioned. Management repeatedly "will check into it"…no changes. To get in after hours, you must ring the doorbell and wait for someone to let you in. I would suggest some late evening visits! Instructions to call if there were ANY problems or concerns with the resident, 24/7, were not followed, on more than one occasion. Facilities are old, so rooms and bathrooms are small, making it difficult to maneuver around the room, especially if the resident is in a wheelchair.

Abbey Senior Health O Fallon, Missouri 63366

This facility is horrible. I worked here before and I would not recommed anybody to live here!

Frontier Health & Rehabilitation Saint Charles, Missouri 63301

Clean beautiful facility in a nice quiet setting. Resident care is exellent, staff is friendly. I enjoy the birds and outdoor courtyards.

Frontier Health & Rehabilitation Saint Charles, Missouri 63301

Filthy and disgusting. The residents aren't kept clean and the facility is nasty.

Frontier Health & Rehabilitation Saint Charles, Missouri 63301

Resident care is openly done only when inspections are due. ADON is rude and has no people skills what so ever with employees or residents. He is unfair in his judgments and uses his position only to benefit himself.