1 Star User Review
Jan. 2014. There is nothing 5 star about this facility. My father was in the TC unit for 12 days in January to recover. The doctor prescribed physical therapy and nutrition. This nursing home serves very substandard meals and offers sweets to diabetic TC residents as snacks; charts must not be reviewed for this to happen repeatedly. The first evening at the facility; what was once a warm meal of a whitish piece of chicken and cold, extremely watered down soup was served tepid with spoiled milk. What passed for salads was brown shredded lettuce. An apple was soft and rotten in the middle. During intake and a 'care conference' the following Monday, the assistant director of nursing did not know which patient he was with and gave med information to me for another patient thinking it was for my dad. I was denied a copy of his care plan. when requested. There was also an incident of a night nurse scaring my dad by coming into the room angrily and slamming the phone down on my dad's radio because I had asked if my Dad's phone was in order as I hadn't heard from him. I reported this and was told there would be follow up, but there never was. Upon discharge I noted that my dad was getting the wrong dose of a medication. He was seen once by a doctor during 12 days. This center gets a lot of government/medicare money and feeds residents very poorly. This is very sad for those who are left there to fend for themselves without a patient advocate. I know if I had left my dad at Benedictine of Innsbruck for any longer length of time he would have gotten worse. The ambience is new. It "looks" nice. IT ISN’T. If you care about your family member do not place them here.