User Submitted Reviews

Centracare Health - Monticello Monticello, Minnesota 55362

On 6/20/13 I had a scare by an electric shock and burn. I was told to go the the nearest emergency hospital by a local clinic. Everyone there, from the person who admits patients, all the nurses and the doctor that treated me, Dr. Jagodzinski, I would like to thank you all. It was a terrifying experience getting burned and on top of that, an electric shock. Your facility was very thorough, and caring regarding my situation. Thank you so much! Nanette

Centracare Health - Monticello Monticello, Minnesota 55362

Horrible experience at this hospital. My father was recently admitted with pneumonia. He spent five days in the hospital and discharged. Three days later he was back in for another five days. He had several more tests, and we waited all day for the results only to find out the doctor had left the hospital for the day. She was supposed to see us to share results. The only bright spot was the nurse supervisor who contacted the doctor (Dr. Vidu Mokkala) and we spoke to her while she was driving. Received results, and then we asked what was her plan. She told us she had no plan. He was discharged the next day, and sent home with no anti-biotics. Three days later my dad was admitted to the hospital again (this time brought in by ambulance). We told the ambulance driver to drive right on by New River Medical Center and take us to St. Cloud Hospital, where dad has not been for four days and is receiving EXCELLENT care. I also spoke to a personal doctor friend who told me to NEVER take your loved ones to New River Medical Center, not even for an emergency!!

Centracare Health - Monticello Monticello, Minnesota 55362

I would not use this facility again based upon our experience. We received questionable care and the billing/business office was one of the worst experiences we have ever had with a billing office or any company for that matter. We live in the area and wish we would have driven the extra 10 miles to another hospital that we believed and received better care in the past. New River Medical Center used to be named Monticello Big Lake hospital and it is public knowledge that they paid out millions of dollars in at least one lawsuit involving a death. We gave them another chance after they changed their name and are sorry that we did.