The staff is very friendly to the residents and family.
|5 Star||10 ratings|
|4 Star||2 ratings|
|3 Star||5 ratings|
|2 Star||6 ratings|
|1 Star||14 ratings|
The staff is very friendly to the residents and family.
Medilodge of Milford is a 5 star facility per CMS nursing home compare website.
Horrible facility. Dirty. Had to have a member of my family clean the bathroom in order to use it. Nurses had no idea what meds they were giving. PT was useless. They did not have quality therapists. OT consisted of making hot chocolate. I would never return to this facility.
I'm now on day 4 without my heart and thyroid medication. I keep calling and keep getting the runaround. After 16 months I was glad to get out of there. No medications given to me upon release. With the exception of the DON, the rest are worthless. You can count on one hand the good nurses over all 3 shifts. They don't take responsibility for what they do wrong, you get blamed. In addition, lying is rampant among the staff. Terrible place for long term care.
Do not send you family members there my mother was only there no even one day and was found unresponsive. Now she's in the hospital with severe brain damage due to lack of oxygen. We have no idea how long she was out. Currently she's on a ventilator with no chance of recovering. The place is smelley and untrain staff. There is no doctors or supervisior available after business hours. They had no business accepting my mother in and they couldn't handle her. I don't give it any stars. If you have a love one there please be present every day.
Paid upfront for short stay. It has been nearly a year and we are still waiting for a refund on the unused portion.
Don't let your loved one stay here unless you or someone else will be with them most of the time. Very short staffed. No doctor on site. My father was recovering from fractured bones, yet being handled roughly by the aides. Not one of them could tell me why my father was there. They were simply going through their checklist of things to do with no regard for my father's well-being or comfort. Aides and nurses are mostly pleasant, but not attentive. One or two should not be working there at all. I asked one aide for an extra pillow, and after a deep sigh, she said she would get it but that if would take a while because they were located on the other side of the building. Never saw her again. If you want fresh water for your loved one, you'll have to ask for it. If you want the bedding changed, you'll have to ask for it. The same goes for most other necessities such as bathroom supplies and tissue. Bathroom was dirty most of the time. If your loved one pushes the button for help, they should be prepared to wait for up to 45 minutes. Empty their trash by pulling the bag out and putting it in the hall between 10 and 10:30 p.m. If you don't, your loved one will be loudly awoken by staff coming into the room some time around 11 p.m. to get it. There is no A/C in the room. Bring a fan because it gets very uncomfortable. Makes me wonder if there's heat in the winter. Keep track of your loved ones' medications. We had to keep asking for pain medication, and other medications would drop off the list for no reason. There's an inadequate amount of tables in the dining room. We often had to wait or eat in my father's room. I'm sure I forgot something, but I hope this was helpful.
A few years ago this was a fantastic facility. Currently it is deficient in several areas. Maintenance, cleaning, bed changing, patient care follow up by physician and food were far below expectations. Tests results given with no recommendation by physician (not on site) and he never performed physical exam to determine cause of problem. This had to be done by patient after discharge with her own physician immediately because of infection requiring antibiotic. Treatment ant testing promised before discharge did not happen.
Weekend staffing seemed short handed and often did not deliver fresh ice water. Once bathroom water was used to give medication. Food was terrible.
Positive: Physical therapist were very efficient and strived to strengthen the patient. Kitchen staff excellent, cared about satisfying and substituting food to replace unappetizing menu items. Five stars + for them.
Most of the nursing staff was efficient and caring. Aides or stewards did a good job keeping up their end of things.
Bottom line: Appears negligence derives from short staffing and many fairly new employees in addition to nonchalant physician. Food manager lacking in expertise and imagination.
The staff is the worst part of this facility. They are incredibly rude to family members of residents - guess they must be overworked or something.
Very short staffed, no doctor on staff, no cleaning crew, food is ok but served luke warm, patients family needs to be there all the time to chase down staff for meds, ice packs, clean bedding, request showers, etc. Very poor care overall. Transferred our love one out. Would give them a zero if it was a choice.
Don't take their sales pitch as truthful, after all it is still sales.The nursing staff is mostly caring, friendly and supportive. Food acceptable, not great. The therapist programs are weak. Exercises do not push to patients potential and appear designed to bill more than build strength and mobility. Do research and take more active control or leave if egos interfere. Prepare yourself for 'family meetings', don't take their word as gospel and be ready and able to stand your ground. Many people get one shot at this so do it right. Time is everything, don't waste it.
One star because there's no 1/2 star available. Staff is friendly, building is adequate (tiles separating from the wall and the toilet rocks and is leaking around the flange.) There are no private conversations. Everyone's conversation is everyone's.
Food is adequate at best.
I arrived 24 hours ago and waited 4 hours for intake interview (which is separate from PT evaluation). Still waiting for PT evaluation so therefore there has been no PT. The knee is getting a bit stiff.
Enough of my whining, there has to be better places than this for rehabilitation.
I do not recommend them. Nice building, but check another facility. We did not have a good experience.
i would not take my sick dog there!!!
My father-in-law was admitted to Mediloge of Milford Friday, June 8th. He had a stroke on Wednesday the 13th and passed sadly on the 16th. We requested his cloths and given the run around and finally given the cloths of his roommate. We returned the cloths given and was told they couldn't find his cloths. We were told by Susan, if we brought in receipts of his cloth they would reimburse us. We took the receipts in and was told by Judy, they would mail a check. Monday, August 6 will be one month and still no check. What's up Medilodge?
We are so grateful for the wonderful care and help my mother was given when she was recently in rehab at Medilodge of Milford. She has been in several different rehab facilities over the past couple of years but this facility was the absolute best. Their staff is very professional but also very kind and caring. The facility is kept immaculately clean, most of the food was to my mother's liking and the physical and occupation therapists have great abilities. But we all were most impressed with everyone's kindness and positive attitudes. There's a wonderful, optimistic and happy atmosphere there which is almost more important than the actual physical therapy program that she received. When you're not feeling well and can't even sleep in your own bed or can't be at home in familiar surroundings, it's very hard to stay cheerful. But when you're surrounded with people who treat you with utmost respect and kindness, it makes the entire experience of being away from home so much easier. We're very indebted to every individual that works there, from the nurses to the people who clean the rooms to the cooks and the doctors. My mother had previously been in a very beautiful, upscale facility in West Bloomfield but she was horribly neglected and not shown much kindness or consideration. She had to wait over 30 minutes every time she needed help to get onto the toilet which meant that she continually soiled her clothing and was very humiliated and uncomfortable. It was a hideous experience and she nearly died there. But when she came to Medilodge, we couldn't believe the difference. We can highly recommend Medilodge to everyone. If my mother needs more therapy, you can be sure she will be coming to Medilodge!
All I can say is Thank you to a wonderful staff and nurses for the care that was given to our Mother for ten years. They were so aware of the situations of our Mothers health,physical and mental. She was never ever miss treated. We will always have the best thoughts and memories of how wonderful our Mom was cared for. May God continue to bless the nursing home,the staff,nurses,aides and all who enter.
Understaffed. Residents are not satisfied.
My Mother had been in this nursing home for 10 years(until her death May 20,2011) and as far as our family is concerned she had the best care and love from the whole staff that we could have ever asked for. We owe alot of thank yous to everyone who had a part in our Mothers care. God continue to bless you all.