Review of Regency at Livonia

1 Star User Review

Not very happy with overall facility or experience. Very hot in summer with no air-conditioning in rooms. Very miserable conditions on hot days. Fans are not enough to keep rooms cool and should not constantly blow on patients. Families should not have to bring in extra fans to keep patients cool. If they are going to charge as much, at least get a proper heating and cooling system in the rooms. Patients should be as comfortable as possible as they try to heal. Staff was not familiar with certain types of patient care. Some of the attitudes of the staff was not pleasant. I regret taking my loved one to this facility for I hated to see them suffer. I recommend before choosing any facility to go walk around on your own without a tour. Check the living conditions and ask patients and their family members if they would recommend it. Make sure they have a long history of quality experience for the type of care your love one needs (ex: wound, trach, therapy). Be cautious and ask a lot of questions.