User Submitted Reviews

» Latest Reviews for the 1 Nursing Homes in Flushing, Michigan

The average user rating for nursing homes in Flushing, Michigan is 2.0 out of 5 stars based on 3 ratings.

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  • Heartland Health Care Center-Fostrian Flushing, Michigan 48433

    I would not recommend this facility to ANYONE. My mother was there for hospice for about a month and a half. There were some staff that were ok, one person that was wonderful but a majority were overworked and didn't care. I understand that nursing homes aren't easy or fun places to work but many of these people did not belong working with patients in any way. We had an incident where she had pressed her call light to get assistance going to the restroom. After waiting an hour she could not wait any longer so she unsuccessfully attempted to get there by herself and ended up falling to the floor. When the night nurse finally saw her on the floor, she proceeded to yell at my mother for not waiting until her call light was answered and roughly returned her to bed. My mother was concerned about having injuries because various places on the side she fell on hurt yet no one tried moving the joints or feeling for injuries in any way. I was furious and asked at the nursing station if any type of exam or xrays had been or could be done. After being told by several people "oh that's the <insert some other job title> responsibility, I can't do that" with no offers to help find that type of person. Finally I pushed the person in charge to either look her over or find someone that could ASAP. No idea why that had to be so difficult. Also when talking to the staff about the incident and asking to file a complaint, every single one of them knew who it was that had treated her so poorly even though I never said or even knew the person's name. I was ready to move my mother as quickly as possible but Shelly contacted me and was awesome. She checked in on my mother regularly and assured me she would make sure she was being treated and cared for well.

    The rest of the stay there were minor other annoyances, they would not let her attempt PT or OT with their staff or equipment because she was hospice. Her last day I asked the staff if she had woken up at all and was told she must have because she refused food. I don't think there is any way that was possible but they insisted that it wasn't just a matter of her not responding when they went into the room but that she had actively refused food. Then when she did pass when I arrived they had already packed all her belongings, I would have rather done that myself. If I had, I would have seen that a $20 bill that had been in her cell phone case was suddenly missing. I guess they felt entitled to a tip?

    Shelly was great, the lady I normally saw at the front desk was always nice and friendly as well but the rest were either overworked or do not belong working with people.

  • Heartland Health Care Center-Fostrian Flushing, Michigan 48433

    I was there for A rehab STINT for 88 days. I probably didn't need to be there that long but 90 days was all Medicare allows. IMO, They kept me there as long as they could. I had to call State of Michigan about willful abuse and SOM investigated and found the abuse did in fact occur. What made it worse was when I reported it, the Administrator, (Kerri) called me a liar and refused to take action against the nurse. Only with pressure from the State and Corporate HR was disciplinary action taken. As word spread I had complained about this nurse, her co-workers came to me with stories similar that had been reported, but administrator had refused to act. Raising her hand and yelling and pinching Dementia patients was common for this woman, but worse yet was the facility knew and would not act. I would AVOID THIS PLACE LIKE THE PLAGUE!!!!